What are the responsibilities and job description for the Director, Customer Success position at Mesilla Valley Transportation?
Come join the MVT family!!! MVT is now hiring a Director of Customer Success for our team in El Paso, TX!
Are you passionate about building high-performing teams and empowering others to reach their full potential? Do you thrive in a collaborative environment where you can shape a department’s culture and processes? Join us as the Director of Customer Success, where your leadership will drive employee growth, team engagement, and exceptional customer experiences.
As the leader of our Customer Success team—which includes Account Managers, Order Entry Specialists, and Customer Success Representatives—you’ll play a pivotal role in fostering a supportive and dynamic work environment. By coaching and developing your team, you’ll ensure they deliver best-in-class service while achieving their professional goals.
Key Responsibilities
- Build and develop a world-class team: Recruit, onboard, and mentor a diverse, passionate, and high-performing group of employees.
- Empower team members: Provide individualized coaching and support to help team members build their skills, achieve their goals, and deliver exceptional customer experiences.
- Foster growth and collaboration: Create an environment where employees feel engaged, valued, and encouraged to share ideas and learn from one another.
- Support professional development: Conduct regular 1:1s, performance reviews, and career planning sessions to help team members grow in their roles.
- Drive operational excellence: Design and implement strategies that improve efficiency, productivity, and service quality across the department.
- Lead by example: Collaborate with cross-functional teams to ensure seamless service delivery and effective communication.
- Continuously improve processes: Analyze workflows and implement solutions to enhance both team performance and customer satisfaction.
- Ensure business success: Oversee customer accounts to ensure profitability and accurate billing while resolving any escalated issues with professionalism.
Qualifications
- Education: High school diploma required; Bachelor’s degree in Business, Supply Chain, or a related field preferred.
- Industry Experience: Proven experience in Transportation/Logistics customer support.
- Leadership: At least six years of experience in a leadership or management role, with a track record of building and developing teams.
- Technology Skills: Proficient in Microsoft Office Suite, AS400, and other PC-based tools.
- Process Improvement: Demonstrated ability to create and implement Standard Operating Procedures (SOPs) and improve customer service operations.
- Flexibility: Willingness to work occasional weekends as needed to support business operations.
Why Join Us?
This is your opportunity to leave a lasting impact by building a team that values growth, innovation, and collaboration. If you’re excited about coaching others, shaping a department’s future, and delivering results, we’d love to hear from you!
Job Benefits:
- 401(k)
- Dental Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- Tuition Reimbursement
- Vision insurance
Benefit Conditions:
- Only full-time employees are eligible.
Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late ’80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.
Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas in the U.S., Canada, and Mexico borders.
“Where family, careers, and success come together!”
Job Type: Full-time
Pay: $75,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Transportation management: 6 years (Required)
- Customer service: 5 years (Preferred)
- Leadership: 6 years (Required)
Ability to Commute:
- El Paso, TX 79907 (Required)
Ability to Relocate:
- El Paso, TX 79907: Relocate before starting work (Required)
Work Location: In person
Salary : $75,000 - $95,000
