What are the responsibilities and job description for the Head of High Value Commerce Customer Success position at Meta?
Meta is seeking a seasoned manager to lead a team developing Commerce partnerships with a wide range of large businesses across the US. This role will support the Shops Ads and MFT product teams' efforts to build shopping experiences that are highly performant and grow incremental revenue for Meta.
Head of High Value Commerce Customer Success Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Head of High Value Commerce Customer Success Responsibilities:
- Manage and support a team of 5 customer success managers
- Lead the team responsible for supporting largest advertisers in adopting using Shops Ads and other monetised commerce products
- Define and protect team priorities in order to enable team to focus
- Develop deep internal strategic partnerships with key cross-functional stakeholders (product marketing, GBG In Market sales teams, SSO, Product)
- Build and optimize operational processes to ensure team efficiency and expand coverage
- Channel market feedback of the GBG InM segment to Meta’s Shops Ads and MFT Product Product Marketing teams
Minimum Qualifications:
- 2 years people management experience
- BA/BS degree
- Experience working with ambiguity, solving problems, and bringing new ideas to life
- Proven leadership, communication, presentation, and influencing skills
- 10 years of experience in partnerships, account management, sales, or marketing
- Proven analytical skills to help with making data driven prioritization
- Track record of enrolling diverse cross functional teams towards common goals
- Experience building scalable programs and processes
Preferred Qualifications:
- Experience with Meta's advertising and commerce products
- Deep industry experience in eCommerce or Digital advertising
- Experience managing account-facing teams to achieving business/sales metrics
About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
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