What are the responsibilities and job description for the Service Advisor position at METAL MECHANICS LLC?
Service Advisor:
We are looking for an energetic and customer-focused Service Advisor to join our team! In this position, you are required to explain the findings and recommendations from our Auto Technicians to the customer. This is a great opportunity to learn the ins and outs of the auto care industry and advance your career!
Requirements:
- Minimum high school diploma or GED equivalent required
- Secondary education not required (but could be a plus) although you would have a fair basic knowledge of cars and the ability to learn.
- Good customer service skills and prior experience expected
- Capable of listening to customers needs and learning to present the technician's recommendations to the customer
- A great attitude: A positive, supportive team player
Duties and Responsibilities:
- Assist in customer service
- Perform general housekeeping around the shop
- Driving all kinds of cars and light trucks (including manual transmission) for customer rides or quality control purposes
- Assist in scheduling appointments and generating estimates
- Assist with incoming or outgoing phone calls as appropriate
- Effectively communicate with internal and external customers
- Follow up with progress and/or follow up calls and/or emails
- Document repair and maintenance changes on the repair order in the approved manner
- Adhere to parts ordering, write up, delivery and follow-up processes
- Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
- You’ll be given the ability to resolve customer complaints and questions
