What are the responsibilities and job description for the Automotive Service Advisor position at Tire and Service Business?
Job Overview
We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will be the primary point of contact for customers seeking automotive services, ensuring they receive exceptional service and accurate information regarding their vehicle maintenance and repair needs. The ideal candidate will possess strong customer service skills, mechanical knowledge, and the ability to effectively communicate with both customers and technicians.
Responsibilities
- Greet customers promptly and professionally upon arrival.
- Assess customer needs and provide accurate estimates for vehicle services.
- Utilize auto estimating software to prepare service quotes.
- Handle cash transactions and maintain accurate records of sales.
- Write detailed service orders that clearly outline customer requests and technician recommendations.
- Communicate effectively with technicians to ensure timely completion of services.
- Follow up with customers regarding their vehicle status and any additional services needed.
- Maintain a clean and organized service area to enhance customer experience.
- Stay informed about new products, services, and industry trends to provide knowledgeable recommendations.
Requirements
- Proven experience in customer service within the automotive industry.
- Strong mechanical knowledge with a focus on vehicle maintenance and diesel engine repair preferred.
- Proficiency in service writing and auto estimating processes.
- Excellent cash handling skills with attention to detail.
- Ability to transmit information clearly between customers and service technicians.
- Strong sales skills to promote additional services when appropriate.
- Ability to suspend tasks as needed while prioritizing customer satisfaction.
- High school diploma or equivalent; further education in automotive technology is a plus.
- Valid driver's license with a clean driving record.
If you are passionate about the automotive industry and enjoy helping customers maintain their vehicles, we encourage you to apply for this exciting opportunity as an Automotive Service Advisor.
Job Type: Full-time
Pay: $49,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Every weekend
Experience:
- Sales: 1 year (Preferred)
Ability to Commute:
- Sykesville, MD 21784 (Required)
Work Location: In person
Salary : $49,000 - $60,000
