Inside Sales/Customer Service

Metal Treaters Inc. has the longest continuous ownership in the metal treating industry serving Minnesota and the Upper Midwest. In 2023, we hit our 75th anniversary and we are looking forward to continued growth in the future. Although MTI began as a tool & die heat treater, the company now offers full-service capabilities that include: Vacuum Processing of the Tool Steels, Induction, Carburizing, and Neutral Hardening. MTI has broad range of customers. Customer satisfaction has been demonstrated by customer loyalty.

Job Summary: Directs sales and marketing efforts of the company. Establishes rapport with current customers while prospecting and selling to qualified prospects. Develops sales strategies and communicates to the management team.

Functions & Responsibilities:

• Engages in all prospecting and selling functions necessary to grow business.
• Engages with Customers concerning quotes.
• Provides value added services to current customers.
• Builds trust with customers and prospects.
• Provides customer service duties with current customers as required.
• Serves as a liaison between customer and all company divisions/departments for communicating information on customer accounts, informing them of customer concerns and/or assists them in resolving problems that occur.
• Works with management team on brochures, website and other sales related literature.
• Assists the company in developing goals and objectives.
• Accurately and promptly completes all paperwork associated with the position.
• Maintains confidentiality of all company policies, procedures and privileged information.
• Advises and/or notifies the Vice President of those situations that may pose a significant risk to the company, product assurance, facilities, and employee safety or customer satisfaction results.
• Maintains a clean work area.
• Ensures security and proper use of company equipment, tooling, and supplies.
• Adheres to all safety standards and procedures, and maintains an ongoing awareness of safety for self and others.
• Participates in company sponsored training and meetings as required.
• Performs other related duties and responsibilities as required or assigned.

Additional Responsibilities: Travels to customer locations to perform job functions and responsibilities.

Qualifications:

• Excellent Computer Skills.
• Highly skilled with Microsoft Excel, Word, & Outlook.
• Familiar with or willing to learn metal marketing and basic manufacturing practices.
• Industrial sales and customer service experience.
• Good human relations skills.
• Professional in verbal and written skills.

Working Conditions: Office Environment. May encounter some exposure to processing floor where there is dirt, dust, oil and varying temperatures. Offsite locations will very.

Physical Requirements:

1. Able to drive a car and maintain valid driver’s license.

2. Able to lift up to 50 lbs.

3. Climb Stairs

4. Able to sit, stand & walk for extended periods.

Hours: Monday-Friday 7am-3:30pm, with a 30 minute unpaid lunch.

Status: Full-time with benefits, 40 hours weekly.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• Saint Paul, MN 55104 (Required)

Work Location: Hybrid remote in Saint Paul, MN 55104

Salary : $20 - $22