What are the responsibilities and job description for the Human Resources Manager position at Metro One Security Management?
Human Resources Manager (In-Office)
About Us:
Metro One LPSG is the U.S. leader in providing professional and dedicated security and loss prevention services to national clients. We are a rapidly growing organization, transforming the contract security industry and currently on the lookout for talented, committed and determined individuals to help us carry out our Mission. Our environment is dynamic, committed to “dedicated and quality service delivery” for our clients and a “best in class” employee experience for our thousands of security and LP officers.
Position Overview:
The HR Manager – Employee Relations will serve as a strategic business partner to regional leadership, ensuring a positive employee experience and mitigating organizational risk. This role will focus on employee engagement, conflict resolution, performance management, and compliance while supporting leadership in fostering a high-performance culture.
Key Responsibilities:
- Employee Relations & Engagement
- Serve as a trusted advisor to employees and management, fostering a positive workplace culture.
- Conduct investigations and resolve employee concerns, ensuring fair and consistent application of policies.
- Provide coaching, counseling, and conflict resolution strategies to managers to improve team dynamics.
- Performance Management & Compliance
- Guide leaders through progressive discipline, performance improvement plans (PIPs), and corrective action processes.
- Ensure compliance with federal, state, and local employment laws (FLSA, FMLA, ADA, etc.), minimizing legal risk.
- Maintain and analyze HR metrics, identifying trends and implementing proactive solutions to drive employee satisfaction and business performance.
- Workforce Development & Leadership Support
- Partner with regional leadership to assess workforce needs, succession planning, and internal mobility opportunities.
- Provide HR training to managers on key topics such as leadership development, conflict resolution, and performance feedback.
- HR Operations & Reporting
- Oversee HRIS management (Kronos UKG preferred) and ensure accurate employee record-keeping.
- Identify opportunities to streamline HR processes, enhancing efficiency and compliance.
Qualifications:
- 3 years of progressive HR experience, with a focus on employee relations and performance management.
- Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
- Strong knowledge of employment law, HR best practices, and conflict resolution techniques.
- Excellent interpersonal, communication, and coaching skills with a problem-solving mindset.
- Ability to thrive in a fast-paced, high-volume environment, managing multiple priorities effectively.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and HRIS systems (Kronos UKG preferred).
- Experience supporting multi-location or hourly workforce environments is a plus.
- · Must be willing to participate in the Company’s pre-employment screening process and continuously meet any applicable state, county and municipal requirements.
Compensation & Benefits:
- Salary range: $70,000-$80,000/yr
- Comprehensive health, dental, and vision insurance.
- 401(k)
- Opportunities for career growth and professional development.
Metro One LPSG is an Equal Opportunity Employer committed to diversity and inclusion.
Salary : $70,000 - $80,000
