BILINGUAL SACK SUMMER HUNGER INTAKE SPECIALIST (CONTRACT APRIL-JULY)

Are you looking for a meaningful, short-term opportunity to make a real difference? Metrocrest Services is seeking a Bilingual Sack Summer Hunger Intake Specialist. In this role, you'll work with our Intake & Navigation team to ensure children in our service area do not go hungry during the summer months. If you’re empathetic, detail-oriented, and eager to contribute to a cause that matters—even for a short time—this is the perfect opportunity for you!

The Agency

Metrocrest Services is a team of volunteers, nonprofit partners, donors, and employees whose Mission is “ To empower individuals to achieve self-sufficiency and foster independence.” Our Core Values are based on principles that guide our actions, behaviors, and decisions. Our Core Values are:

• Start with a “YES” Attitude: Working together to find solutions
• Celebrate Differences: Show others dignity, respect, and inclusion while honoring everyone’s experiences and unique contributions
• Be Kind: Make a choice to be kind to ALL through empathy and understanding
• Choose Joy: Joy is an attitude. Pursue it every day
• Embrace Change: A willingness to be open-minded and collaborate while accepting that change is an integral part of making our organization stronger

We are looking for team members whose values align with ours and who are compassionate, professional, and committed to serving their neighbors in need.

The Opportunity

The Sack Summer Hunger Intake Specialist at Metrocrest Services is the first point of contact for clients and the community, making this role critical to representing the Vision, Mission, and Core Values of Metrocrest Services. The chosen I & R Specialist will assist with incoming telephone inquiries, voicemails, and emails in a timely and professional manner.

Minimum Qualifications

• High School Diploma or GED
• Bilingual (English/Spanish)
• 2 Years of Customer Service Experience

Preferred Qualifications

• Associate’s degree in business or related field of study (preferred)

Schedule Commitment

The Sack Summer Hunger Intake Specialist works 40 hours per week, with occasional evening hours. Additionally, this position works one (1) Saturday from 9:00am - 1:00pm on a rotating basis. This position requires punctuality and dependability in attendance to meet the needs of our clients and the agency.

Pay Range

This opportunity is non-exempt with an hourly rate of $23.46

Special Knowledge/Skills

• Ability to work with a diverse client base and a multi-disciplinary team
• Ability to establish and maintain effective working relationships with other employees and the public
• Demonstrated experience in active listening and professional human relations
• Strong verbal and written communication skills (bilingual English/Spanish)
• Ability to work with diverse populations
• Ability to work collaboratively and effectively within a team
• Ability to establish positive, supportive relationships with clients and co-workers
• Ability to maintain high levels of confidentiality, credibility, and professionalism

Essential Job Functions

• Responds to incoming telephone inquiries, voicemails, referrals and emails in a timely and professional manner
• Refers callers to the appropriate outside agencies based on their needs and provide them with required contact information
• Provides professional and courteous assistance to all clients
• Answers questions, directs public to proper area or person, collects, scans, documentation required in addition to pre-screening clients
• Input client information into computer database, follow all necessary steps for navigating client database system
• Directs clients and internal/external partners and stakeholders to and from appointments
• Processes Food Pantry clients and issues cards as needed
• Deescalates clients who are in crisis with a trauma-focused lens and with dignity and respect
• Performs other duties as assigned

Leadership Relationship

The Sack Summer Hunger Intake Specialist reports directly to the Manager of Intake & Referral.

Equal Employment Opportunity

Metrocrest Services provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, or any other characteristic protected by federal, state or local law.