What are the responsibilities and job description for the Customer Accounts Analyst position at Metroplex Energy?
Job Description:
The Analyst is responsible for supporting strategic departmental goals that add value to the organization. This analyst will play a crucial role in the sales lifecycle, specifically ensuring a timely an accurate contract and allocation set up. This analyst will perform duties related to day-to-day sales, business development and account management.
Responsibilities:
- Effectively contributes in the rotation of the on-call phone handling all allocation requests and loading issues for customers and terminals.
- Supports sales with new business development and account management by setting up and maintaining customer accounts utilizing various third-party software and website portals.
- Ensure customer allocations are entered timely and accurately for daily, weekly and/or monthly volumes. Working with the Supply and Marketing teams as needed to manage changes in volumes appropriately and notify customers of any supply interruptions.
- Serves as an initial point of contact for customers with allocation issues; researches and resolves all issues; further escalates to management as appropriate.
- Possesses superior telephone, communication, and interpersonal skills to interact effectively and positively with people at all levels, both internally and externally
- Acts as the intermediary between groups to ensure all information is accounted for in one central location
- Assists in the development and maintenance of department wide plans, goals, and deadlines
- Cultivates current customer relationships
Qualifications:
Work Experience/ Education:
-
Bachelor’s degree or 3-5 years professional experience in finance, logistics, business administration required
- Proficient in Microsoft Office Suite, experience with logistics software
- At least 2-5 years experience in customer service or call-center environment with data entry skills preferred
- Ability to handle on-call rotation
- Strong attention to detail
All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
