What are the responsibilities and job description for the Account Manager position at MFour Mobile Research?

Welcome to MFour!

Our Story : Founded in 2011, MFour is a fast-growing data and analytics technology company "democratizing" consumer insights. Named a 2023, "top 25 L.A. tech companies to watch," by Built In, we've created a SaaS ecosystem, giving businesses access to united shopper behavior opinion data that uncovers the whos, whats, whys, whens and wheres behind consumers in ways never before possible. We help 25% of the Fortune 100 plus organizations of all sizes make product, brand and advertising decisions.

Our Product : Using the nation's most downloaded, highest-rated, and only Apple-approved app & web data collection and survey app (Surveys On The Go®), MFour is the only consumer market research company that guarantees real, validated responses for every survey, giving businesses the data and insights they need to make impactful decisions.

From validated opinion and behavior trackers to advertising exposure measurement MFour is trusted by hundreds of leading.

Our Goal : To eliminate the unknown (data blind spots) within market research in a way that recognizes a consumer's right to privacy - so marketers can make better decisions about new and existing products, advertising choices and competitive positioning. MFour is trusted by hundreds of leading brands, including Google, Microsoft, Samsung, Walmart, Disney, Spotify, and Lowe's.

Our Core Values : Simplicity, Humility, Quality, Consistency, and Innovation.

Your Mission

We are looking for a high-performing Account Manager to drive client retention, growth, and expansion within our existing customer base. The ideal candidate is a relationship builder and revenue driver-someone who is strategic, proactive, and skilled at managing high-value accounts.

You will be responsible for renewing, upselling, and cross-selling to current clients while ensuring the highest levels of customer satisfaction. As a key player on our team, you will work closely with Customer Success, Research Strategy, and Marketing to execute growth strategies and ensure client success.

Key Responsibilities :

Client Onboarding & Relationship Management

Co-lead onboarding sessions with BDRs, CS, and Research teams to align on goals and processes.
Serve as the primary commercial relationship manager post-sale.
Conduct regular client check-ins, business reviews, and strategic progress updates.
Develop and execute account growth plans tailored to each client's needs.

Renewals, Upselling, & Expansion

Proactively identify and mitigate churn risks.

Lead renewal discussions, ensuring seamless contract negotiations.

Develop strategic upsell and cross-sell opportunities in collaboration with Research and Marketing.

Leverage insights and data to drive client success and expansion.

Expanding the Buyer Base

Use Account-Based Marketing (ABM) to identify new buyers within existing client accounts.

Engage with additional stakeholders to expand relationships and revenue opportunities.

Work closely with marketing and sales teams to execute targeted outreach campaigns.

Collaboration & Internal Strategy

Partner with Customer Success, Business Development, and Research teams to ensure smooth client experiences.

Provide feedback on client needs, product improvements, and competitive positioning.

Maintain accurate records in Salesforce and other CRM tools to track pipeline and growth performance.

Qualifications That Set You Apart

2 years of account management, sales, or business development experience in a B2B environment selling to MR industry buyers.

Experience managing high-value accounts (100K annual spend) and driving renewals, upsells, and expansions.

Knowing how to sell on value, not price.

Strategic mindset with a strong ability to identify and act on growth opportunities.

Strong negotiation and contract management skills.

Excellent relationship-building and communication skills with key decision-makers.

Experience working with Salesforce or similar CRM tools to track pipeline and client growth.

Knowledge of MFour's market research solutions, advertising, or SaaS industry is a plus.

In Return for Your Dedication, We Offer :

Salary Range

100K base Commission

Health benefits

Top-tier health benefits include; medical, dental, vision, LTD, and life insurance

Mental health benefits

Work-life balance

Unlimited PTO

Hybrid model

CHECK US OUT : https : / / www.youtube.com / watch?v=cabweOxGias&t=1s

OUR APP : https : / / surveysonthego.com /

Salary : $100,000

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