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Customer Care Representative Regional - Borgata

MGM Resorts International
MGM Resorts International Salary
Atlantic, NJ Full Time
POSTED ON 1/28/2025
AVAILABLE BEFORE 4/27/2025

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB :

As a Customer Care Reservations Agent, you'll be the friendly voice that helps guests book their stays and plan their visit. Your job is to make each guest feel welcome and ensure their experience is memorable, from the moment they call to the end of their stay.

THE STARTING RATE : $17.50

THE DAY-TO-DAY :

  • Help guests book hotel rooms (casino, regular, and convention), restaurant tables, entertainment, and special events.
  • Provide information about our resort, its amenities, and the local area.
  • Assist the Player Development team with reservations and complimentary services.
  • Answer calls, which may involve transferring calls, handling in-room requests, and managing complex reservations for VIP guests.
  • Ensure that all reservation and service requests are handled and confirmed as per company guidelines.

THE IDEAL CANDIDATE :

  • High School Diploma, GED or equivalent educational certification
  • 1 Years of Prior Relevant Customer Service Experience
  • Work varied shifts, to include weekends and holidays
  • Previous experience in a call center or customer service environment
  • Experience in a resort setting is a plus
  • Familiarity with reservation systems like Opera, LMS, or ACSC is an advantage
  • Proficient in English, both written and verbal
  • Capable of working under pressure and handling multiple tasks
  • Strong computer skills (Outlook, MS Word, Excel, PowerPoint) and familiarity with office equipment (phone, copier, fax machine)
  • Excellent organizational skills and attention to detail
  • Good listening skills and strong judgment
  • Availability to work varied shifts, including weekends and holidays
  • Professional appearance and demeanor

    • THE PERKS & BENEFITS :

  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
  • Free meals in our employee dining room
  • Free parking on and off shift
  • Healthcare, financial, and time off benefits
  • Paid sick time
  • Remote / Hybrid Work Schedule
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

    • VIEW JOB DESCRIPTION :

    https : / / mgmresorts.marketpayjobs.com / ShowJob.aspx?EntityID=2&jobcode=15084

    Are you ready to JOIN THE SHOW ? Apply today!

    Salary : $18

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