What are the responsibilities and job description for the Security Assistant Shift Manager - Borgata position at MGM Resorts International?
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The primary duty of the Security Assistant Shift Manager is to oversee and manage employees assigned to his/her shift. This position ensures that operations are staffed efficiently, ensure that employees perform to established expectations, and promotes a safe environment for guests and employees; all duties are performed within company's policies and procedures, and applicable gaming and state laws.
THE DAY-TO-DAY:
Manage security officers, department operations, and support staff, to include interviewing, hiring, creating employee schedules, implementing approved procedures, training and evaluating officers, enforcing policy and administering discipline and coaching as needed; plan, develop and direct staff, work assignments and station coverage
Oversee guest and employee safety by promoting a safe and secure environment and implementing and enforcing state, local jurisdiction, regulatory, and company policies and procedures
Act as a liaison with the appropriate outside agencies during security incidents
Assist management with onsite investigations; coordinate and supervise onsite investigations as deemed necessary
Monitor and support security-related processing
Ensure guest questions and concerns are addressed immediately, either personally, or by contacting the appropriate department or member of management, to obtain the answer to the question, or obtain assistance in resolving the concern
Respond to guest and employee emergencies and reported threats, document incidents and ensure proper escalation for reporting and resolution purposes
THE IDEAL CANDIDATE:
High School diploma, GED or educational certification
Two (2) year of direct security experience in a high-end resort/casino environment or law enforcement and/or military experience, with previous supervisory experience or in a team leader capacity
Ability to maintain professionalism and master leadership abilities
Ability to learn and demonstrate proficiency, safe handling, and judicious use of defensive mechanism
Knowledge and understanding of resort, casino and/or hospitality investigation
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
Able to effectively communicate in English, in both verbal and written forms
Extensive experience in verbal and written investigative reporting
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room
Free parking on and off shift
Healthcare, financial, and time off benefits
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10103
Are you ready to JOIN THE SHOW? Apply today!
