Service Advisor

Murphy-Hoffman Company (MHC), is North America’s largest Kenworth truck dealership group. As MHC continues to grow, we have an opening for a Service Advisor. The role of the Service Advisor is to insures that customers are greeted openly and friendly; coordinates customer repair requests; estimate cost of repairs within set guidelines; assists Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty.

• Coordinate customer repair orders with Service Manager and Shop Foremen for task assignment.
• Coordinate with Foremen for proper work scheduling of all shop business.
• Insure customers receive the most expedient service available through questioning and understanding repair requests.
• Work with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
• Assure all documentation necessary for sale of labor (customer, internal and warranty) are complete and properly executed.
• Input repair order information to data processing system and close repair orders.
• Maintain and administer shop tool and supply requirements and status.

• CDL (preferred).
• Minimum 4 years of experience in related field.
• Computer experience (preferred)
• Strong customer relations and communication skills.
• Good leadership abilities.
• Must have a positive can-do attitude.

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• OEM Continued Education
• Safety Incentives
• Extensive Training and Engine Certification
• Uniforms and Laundry Service
• Latest Diagnostic Tools and Equipment
• Internal Promotion Opportunities
• On the Job Training

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded.

MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services.

We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.

Equal Opportunity Employer / Veterans / Disabled