Experience of Care Program Coordinator

Employment Type: Full time Shift: Day Shift Description: Participates in developing, leading, and facilitating the patient experience strategy work to achieve the organization’s people-centered goals at the department level. Coordinates, supports, and facilitates initiatives and programs that support a patient-centered care experience for patients and families. What the Experience of Care Consultant will need: Bachelor’s degree in related field, nursing RN licensure in state of Michigan Two years of health care related experience with experience facilitating and coaching leaders and colleagues to achieve organizational culture change and experience of care outcomes. What the Experience of Care Consultant will do: Supports organizational goals through leading improvement activities that supports the integration of patient experience, colleague engagement and safety culture strategies with multidisciplinary teams. Utilizes standard project management and improvement methodologies and tools. Understands patient experience survey data reporting to be able to teach and share with others and process to correct errors to maintain data integrity. Provides consulting of patient experience practices and data reporting to leaders so they have the right data, skills, and knowledge to achieve target outcomes. Understands and utilizes various sources of patient feedback to prioritize and implement improvements. Participates in colleague and patient rounding to better understand clinical and patient care opportunities and recognize what is going well. Supports the Patient and Family Advisory Council program to ensure engagement of members to organizational and execution of council goals. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.