What are the responsibilities and job description for the IT Support Specialist position at Mia Aesthetics - Miami?
Description
At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it.
Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a mission to make beauty accessible to all.
Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.
Be a part of a team transforming lives and supporting dreams every day!
Requirements
As an IT Support Specialist, you will provide technical assistance to our clinical and contact center teams. In this role, you will be the primary point of contact for troubleshooting hardware, software, and network-related issues, ensuring minimal disruption to our day-to-day operations. You will collaborate with our IT teams to diagnose and resolve issues efficiently while maintaining a high level of customer service.
Duties & Responsibilities:
• Serve as the go-to support resource for clinical and contact center staff, resolving issues related to operating systems
(Windows, MacOS, Linux) and common business software.
• Assist with network connectivity issues, performing basic configuration and troubleshooting (IP addressing, DNS, DHCP, etc.).
• Provide support for clinical systems and call center-specific applications, escalating complex cases to specialized teams when
needed.
• Deliver exceptional customer support through phone, email, and in-person interactions, ensuring timely follow-up and closure
of open tickets.
• Perform updates, patches, and installations for operating systems and productivity applications (e.g., Microsoft 365).
• Monitor and maintain endpoint security (e.g., antivirus, antimalware tools) to protect sensitive clinical and customer data.
• Accurately document all user interactions, incidents, and resolutions within the service desk platform
• Contribute to the internal knowledge base, creating and updating troubleshooting guides and how-to articles for recurring
issues.
• Stay up to date with emerging technologies, best practices, and industry standards, especially those affecting healthcare IT and
contact center operations.
Required Skills/Abilities:
• Excellent written and verbal communication skills
• CompTIA certification (A , Network , or Security ).
• Strong experience with **Microsoft systems** (Windows 10/11, Office 365 Admin Center, Active Directory, Azure Admin
Center, etc.).
• Familiarity with basic network troubleshooting (firewall, wireless access points, routers, switches, IP settings).
• Experience with Salesforce, Ring Central, NICE CXOne is a plus.
• Excellent problem-solving skills and the ability to work independently.
• Strong communication and customer service skills.
• Ability to multitask and manage time efficiently.
• Experience with other operating systems (Linux, macOS) is a plus.
• Translate technical jargon into non-technical language for clinical staff and contact center agents who have varying levels of
technical expertise.
• Maintain a professional and empathetic approach when handling user inquiries, especially under high-pressure or urgent
conditions.
Education and Experience:
• Associate’s degree in Information Technology or related field experience preferred.
• 1-2 years of experience in a technical support role, preferably in a help desk environment, preferably supporting healthcare or
contact center operations.
• Prior experience working with ticketing systems and documentation tools.
Join us: https://miaaesthetics.com/careers/
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