Customer Service Manager

Job Summary
We are seeking an experienced and motivated Customer Service Manager. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer experiences with a focus on freight pickup and drop off expertise as well as a working knowledge of Fishbowl. This role involves overseeing daily operations and ensuring that our customers receive the highest level of service.

Responsibilities:

• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Train, mentor, and evaluate team members to ensure they are equipped with the necessary skills to excel in their roles.
• Collaborate with other departments to resolve customer issues and improve overall service delivery.
• Manage Fishbowl to keep track of inventory and price.
• Foster a positive work environment that encourages teamwork, communication, and professional growth.

Qualifications

• Proven experience in customer service management or a related field, as well as some experience with fishbowl.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication skills, both verbal and written, with a focus on customer engagement.
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• A commitment to continuous improvement and professional development.

Job Type: Full-time

Pay: $38,438.00 - $58,438.00 per year

Benefits:

• Health insurance
• Paid time off

Shift:

• Day shift

Work Location: In person

Salary : $38,438 - $58,438