What are the responsibilities and job description for the Customer Service Manager position at Michael Page?
About Our Client
Our client has been a leading innovator for over 50 years with specialized engineering and machining capabilities for Legacy Manufacturing clients in Electronics, Aerospace, Automotive, Energy, and Medical, among others.
Job Description
- Customer Relationship Management :
- Proactively identify customer needs
- Resolve customer inquiries, complaints, and issues in a timely, effective, and professional manner.
- Foster customer loyalty and satisfaction through exceptional service.
- Maintaining clear communication with customers regarding order status, and delivery schedules.
- Sales Support :
- Provide requested information through customer portals
- Maintaining and updating customer accounts in the CRM system, ensuring all interactions and transactions are documented.
- Regularly exchanging information about customer preferences, feedback, and pain points to help sales teams tailor their approach.
- Account Management :
- Monitor customer satisfaction levels and identify areas for improvement.
- Coordinate with internal departments to ensure efficient order fulfillment.
- Enter orders directly into ERP and CRM, ensuring accuracy and timeliness.
- Review purchase orders to verify accuracy and completeness.
- Analyze and document recurring customer issues to identify trends and lead continuous improvement efforts.
- Collaborate with other departments to resolve customer issues and ensure customer satisfaction.
- Maintain open and proactive communication with customers throughout the order lifecycle, providing updates on progress and addressing any concerns.
- Team Leadership :
- Foster a positive and collaborative work environment.
- Participate in regular meetings to discuss customer insights, sales strategies, and performance metrics, fostering alignment between teams
Establish and nurture relationships with existing and potential customers through regular communication and personalized interactions
Provide support and product information to customers.
Manage customer accounts, ensuring timely order processing and delivery.
Provide training and development opportunities to enhance team performance.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
To be successful in this role, you are passionate about providing solutions and working collaboratively with both Clients and Internal Departments. You take an active interest in team leadership and professional development of your direct reports. You take pride in fostering and maintaining strong relationships with clients and customers, utilizing excellent communication and problem-solving skills.
What's on Offer
A competitive base salary, company bonus, full-medical coverage (Health, Vision, Dental, etc.), a 401k retirement plan with company match, collaborative and supportive work environment.
Contact
Joe Toedt
Quote job ref
JN-112024-6597882
