What are the responsibilities and job description for the Box Office Attendant position at Mickey Gilley Grand Shanghai Theatre?
Job Summary:
The Box Office Ticket Agent is responsible for providing excellent customer service while assisting guests with purchasing tickets, answering inquiries, and handling transactions. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities:
- Greet customers and provide friendly, professional assistance in person, over the phone, and online.
- Process ticket sales, exchanges, refunds, and will-call orders using the ticketing system.
- Answer questions about show schedules, seating options, pricing, and venue policies.
- Accurately handle cash, credit card, and other payment transactions, ensuring proper cash handling procedures.
- Maintain knowledge of current promotions, discounts, and special events.
- Resolve customer concerns or escalate issues to management when necessary.
- Assist in keeping the box office organized and stocked with necessary materials.
- Collaborate with other departments, including marketing and guest services, to ensure a smooth customer experience.
- Follow all company policies and procedures, including safety and security guidelines.
Qualifications:
- Previous customer service or sales experience preferred.
- Strong communication and interpersonal skills.
- Basic math and cash-handling skills.
- Ability to operate a point-of-sale (POS) system or ticketing software (training provided).
- Detail-oriented with the ability to multitask in a busy environment.
- Flexible schedule, including evenings, weekends, and holidays as required.
- Ability to stand for extended periods and occasionally lift/move up to 25 lbs.
If you are passionate about live entertainment and enjoy working with people, we encourage you to apply for this exciting opportunity!
To Apply: Submit your resume and cover letter to [email/contact information].
Job Types: Full-time, Seasonal
Pay: $13.75 - $14.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Evenings as needed
- Holidays
- Weekends as needed
Ability to Commute:
- Branson, MO 65616 (Required)
Ability to Relocate:
- Branson, MO 65616: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $14
