What are the responsibilities and job description for the Scheduler position at Mid-South Transportation Management, Inc.?
EFFECTIVE DATE: 02/2025
FLSA STATUS: Salaried, Non-Exempt
JOB TITLE: Scheduler
DEPARTMENT: Planning and Scheduling
REPORTS TO: Manager of Scheduling
FLSA STATUS: Salaried, Non-Exempt
JOB TITLE: Scheduler
DEPARTMENT: Planning and Scheduling
REPORTS TO: Manager of Scheduling
JOB FUNCTION:
The Scheduler is responsible for coordinating and managing scheduling activities for the Scheduling Department in compliance with MATA policies and FTA regulations. This role involves developing scheduling strategies, ensuring cost-efficient service planning, and overseeing operator and vehicle assignments for fixed-route bus and rail trolley services. The Scheduler works collaboratively with multiple departments to optimize transit schedules while maintaining high safety and service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist in developing department goals and contribute to company-wide objectives. Establish and implement work priorities and scheduling standards.
- Ensure compliance with the collective bargaining agreement and work effectively in a unionized environment.
- Participate in budget development and administration, including preparing budget requests, approving expenditures, and implementing necessary adjustments.
- Develop and implement procedures for efficient transit scheduling operations. Monitor and evaluate work performance to maintain quality standards.
- Conduct route and system productivity analyses, including ridership impact assessments, route performance evaluations, and cost-benefit analyses.
- Utilize scheduling software (e.g., Trapeze) to create and maintain trip building, blocking, run cutting, and rostering for fixed-route services.
- Ensure that scheduled service has adequate workforce coverage based on current staffing levels and operational requirements.
- Develop operator work assignments, including bid sign-ups, holiday service, vacation planning, and other leave-based scheduling.
- Prepare and distribute accurate timetables and schedules for fixed-route bus and rail trolley services.
- Coordinate scheduling efforts across departments, ensuring alignment with service goals and operational needs.
- Manage and oversee data collection systems for monitoring service performance, including operator checks, NTD reporting, and automated passenger counters.
OTHER DUTIES AND RESPONSIBILITIES:
- Supervise and support scheduling staff, including assigning work, resolving issues, and managing departmental resources.
- Provide training and guidance on scheduling best practices and software use.
- Maintain accurate scheduling records and generate reports as needed.
- Assume additional responsibilities as assigned.
MINIMUM QUALIFICATIONS:
Education:
Bachelor's degree in Business Administration, Transportation, or a related field is preferred. Relevant work experience will be considered in place of a degree.
Experience & Skills:
- 2-5 years of progressively responsible experience in transportation administration, operations, and scheduling, with at least 1-2 years in a supervisory role within a transit agency.
- Strong organizational and analytical skills with attention to detail.
- Excellent verbal and written communication skills; prior experience working in a union environment is preferred.
- Ability to handle multiple tasks effectively in a fast-paced setting.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with Geographic Information Systems (GIS) is preferred.
- Proficiency in Trapeze scheduling software or other transit scheduling platforms is required.
- Must comply with MATA's Drug and Alcohol Policy.
- Must adhere to all safety and COVID-19 protocols and assist in monitoring compliance across departments.
- Valid driver's license is required.
WORKING CONDITIONS:
- Primarily an office environment with occasional fieldwork.
- Requires frequent sitting, occasional walking, bending, kneeling, and lifting up to 20 lbs.
- Ability to tolerate moderate noise levels and exposure to varying environmental conditions.
- Must have normal visual acuity, color vision, depth perception, and the ability to focus on detailed work.
- Requires effective communication through verbal, written, and electronic means.
- Must be able to operate office equipment, including computers, copiers, and telephones.
The above description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
