What are the responsibilities and job description for the Customer Experience Agent (Customer Service) - Full Time - On-Site Position in Davenport, Iowa position at MidAmerican Energy Company?
Come work in an exciting and progressive fast paced environment as an on-site Customer Experience Agent in our Davenport, Iowa office at MidAmerican Energy Company! We offer exposure to the evolving energy and natural gas industry working independently and in a team environment.
This position is targeted to start March 10, 2025.
Position Description
As a Customer Experience Agent you will provide a wide range of solutions and services to our residential customers in a collaborative workspace. Our Customer Experience Agents utilize policies, procedures, systems and programs to place various service and emergency orders, answer billing and credit related questions and handle sensitive customer issues. The training provided will prepare you to assist customer needs, perform research and follow-up on customer accounts. This position will also perform additional responsibilities as requested or assigned.
This position is targeted to start March 10, 2025.
Position Description
As a Customer Experience Agent you will provide a wide range of solutions and services to our residential customers in a collaborative workspace. Our Customer Experience Agents utilize policies, procedures, systems and programs to place various service and emergency orders, answer billing and credit related questions and handle sensitive customer issues. The training provided will prepare you to assist customer needs, perform research and follow-up on customer accounts. This position will also perform additional responsibilities as requested or assigned.
