Onboarding Program Manager

Overview

Middleburg is a vertically integrated real estate investment, development, and construction firm specializing in attainable rental housing across the southeastern United States since 2004.

The Onboarding Program Manager is responsible for the smooth onboarding, integration, and continuous development of new employees across the organization. This role goes beyond initial onboarding, with a strong emphasis on long-term employee growth, training, and career pathing from day one. As a key member of the People & Culture team, the Onboarding Program Manager works closely with hiring managers and division leaders to ensure that new hires are not only integrated smoothly but also have clear, achievable paths for growth, learning, and success within the organization.

The ideal candidate is a critical thinker, problem solver, experienced facilitator, and a relationship builder who excels at designing onboarding programs while promoting a culture of continuous learning and career development. The candidate will have exceptional project and program management skills and the ability to navigate autonomously in a fast-paced, ambiguous, and matrixed environment. This position will provide a great opportunity to influence the career journey of new hires while aligning with Middleburg’s long-term organizational goals.

This full-time, in-person position is located in the Vienna, VA office and reports directly to the VP of People & Culture.

Essential Duties and Responsibilities:

Onboarding Design, Coordination, & Facilitation:

• Lead the onboarding process for all new employees, ensuring a seamless, engaging experience that encourages continuous learning and growth from the start.
• Develop and deliver tailored onboarding programs for different roles, ensuring new hires are equipped with the necessary knowledge, skills, and resources to be successful.
• Implement and manage the Entry-Level Rotation Program for new college graduates, fostering skill development across various departments to expand their exposure to different career paths.
• Coordinate and deliver orientation sessions, specialized training programs, and introductions to key team members and departments that align with long-term career progression.
• Oversee and enhance the onboarding process, integrating career pathing discussions and development opportunities into new hire experiences to ensure alignment with their career goals.

Collaboration with Leadership and People & Culture Team:

• Partner with division leaders and hiring managers to align onboarding goals with individual and departmental growth plans, ensuring clarity in onboarding goals, expectations, and timelines.
• Develop role-specific onboarding plans that emphasize not only job skills but also training resources and career development pathways.
• Ensure compliance with all legal and regulatory requirements related to new hire documentation and training.
• Responsible for creating and maintaining new hire documents in UKG and employee files.

Employee Engagement & Development:

• Serve as a point of contact for new hires, providing support and guidance as they transition into their roles.
• Promote a positive employee experience by maintaining ongoing communication and feedback throughout the onboarding process and beyond.
• Monitor employee progress through the onboarding phase and check in at key milestones, ensuring new hires feel supported in their career journeys.
• Support the creation of internal career development resources and mentoring programs that guide new hires on their potential career paths within the organization.

Process Improvement & Reporting:

• Regularly evaluate the effectiveness of onboarding programs, gathering feedback from new hires, managers, and leaders to continuously improve the overall experience.
• Oversee and analyze feedback from surveys conducted at key milestones (30, 60, 90 days, 1 year) to refine the onboarding process.
• Maintain accurate records of onboarding activities, including tracking completion of orientation, training modules, and required documentation.
• Ensure that all mandatory training is completed during the onboarding phase.
• Provide regular reports on onboarding outcomes, new hire retention rates, and feedback to People & Culture and leadership teams.

Culture & Brand Ambassador:

• Act as a cultural ambassador, promoting the core values, mission, and vision of Middleburg to new hires and help new hires understand how they contribute to the success of the organization and creating a positive working environment.
• Foster a welcoming environment that supports employee retention and engagement from day one.
• Manage and maintain welcome swag kits and inventory, ensuring each new hire feels appreciated and supported as they embark on their career journey at Middleburg.