What are the responsibilities and job description for the Service Advisor position at Mike Erdman Cadillac?
Job Title: Cadillac Service Advisor
Location: Mike Erdman Cadillac - Cocoa, FL
About Us:
At Mike Erdman Cadillac, we take pride in delivering exceptional service and maintaining strong relationships with our customers. As a premier Cadillac dealership, we are committed to providing top-tier automotive service and customer care. Join our team and become part of a dynamic work environment that values professionalism, integrity, and excellence.
Job Description:
We are seeking an experienced Cadillac Service Advisor to join our team. The ideal candidate will have prior experience as a Service Advisor, with GM experience preferred. In this role, you will be responsible for providing top-quality customer service by assisting clients with their vehicle service needs. Your ability to communicate effectively, build relationships, and provide expert guidance will be crucial in ensuring customer satisfaction and retention.
Key Responsibilities:
- Greet customers and assess their vehicle service needs.
- Provide accurate estimates and explain necessary repairs and maintenance.
- Serve as a liaison between customers and service technicians.
- Ensure timely follow-up with customers regarding service status and completion.
- Maintain detailed service records and documentation.
- Promote dealership service specials and recommend additional services as needed.
- Ensure a high level of customer satisfaction by providing an exceptional experience.
Qualifications:
- Previous experience as a Service Advisor required; GM experience preferred.
- Strong communication and customer service skills.
- Ability to multitask in a fast-paced environment.
- Knowledge of automotive repair and maintenance.
- Proficiency in using dealership management systems and scheduling tools.
- A team-oriented attitude with a focus on delivering excellence.
Benefits:
We offer a competitive benefits package, including:
- Paid Time Off (PTO)
- Medical, Dental, and Vision Insurance
- 401(k) Plan
- Monthly Car Allowance ($350)
- Special Pricing on Vehicles, Parts & Service
- Paid Training
- On-Site Restaurant
- On-Site Gym
How to Apply:
If you are a motivated and customer-focused professional with experience in automotive service advising, we encourage you to apply! Submit your resume and a cover letter detailing your relevant experience to bkaye@mikeerdmanmotors.com.
Join us at Mike Erdman Cadillac and drive your career forward with a team that values your skills and dedication!
E.O.E./D.F.W.P.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person