What are the responsibilities and job description for the Office Coordinator position at Miles Mediation & Arbitration?
Job Description
SUMMARY: The ADR Coordinator is responsible for performing a variety of administrative duties and is diligent in assuring the needs of our neutrals and clients are efficiently handled. This is a hybrid remote position.
DUTIES AND RESPONSIBILITIES:
Miles Mediation & Arbitration is an innovative leader in providing alternative dispute resolution services. We understand the direction dispute resolution is moving in and are playing an instrumental role in driving the future of the profession. Our firm offers a diverse, high-powered panel of neutrals experienced in resolving cases of any size and complexity. We work together as a cohesive team, helping parties move past obstacles quickly so they can achieve their goals and objectives.
Miles Mediation & Arbitration is an innovative leader in providing alternative dispute resolution services. We understand the direction dispute resolution is moving in and are playing an instrumental role in driving the future of the profession. Our firm offers a diverse, high-powered panel of neutrals experienced in resolving cases of any size and complexity. We work together as a cohesive team, helping parties move past obstacles quickly so they can achieve their goals and objectives.
SUMMARY: The ADR Coordinator is responsible for performing a variety of administrative duties and is diligent in assuring the needs of our neutrals and clients are efficiently handled. This is a hybrid remote position.
DUTIES AND RESPONSIBILITIES:
- Develop specific goals and plans to prioritize, organize, and accomplish your work
- Observe, receive, and obtain information for accurate scheduling
- Close attention to detail when scheduling entries in NetSuite to prevent errors
- Manage a large volume of emails, information, and booking requests
- Work regularly with ADR Support Coordinator to schedule mediations to meet customers’ needs
- Use computers and software to schedule mediations efficiently and accurately
- Respect client and neutral confidentiality at all times
- Provide clear and concise information to clients and attorneys
- Adhere to department policies to ensure quality assurance of work
- Confer with attorneys and their paralegals to clarify information
- Arbitrate scheduling conflicts disputes between parties to schedule/ reschedule mediations
- Resolve client conflicts and complaints
- Provide coverage for teammates while on PTO
- Regularly attend and participate in department meetings as scheduled by the ADR Director
- Performs other related duties as assigned by management
- Associates degree in business or related field
- 3 years office administrative and customer service experience; legal experience preferred
- Proficient and competent in technology systems, specific skills in Microsoft Office Suite, Slack, Zoom, Dropbox, NetSuite experience desirable
Miles Mediation & Arbitration is an innovative leader in providing alternative dispute resolution services. We understand the direction dispute resolution is moving in and are playing an instrumental role in driving the future of the profession. Our firm offers a diverse, high-powered panel of neutrals experienced in resolving cases of any size and complexity. We work together as a cohesive team, helping parties move past obstacles quickly so they can achieve their goals and objectives.
Miles Mediation & Arbitration is an innovative leader in providing alternative dispute resolution services. We understand the direction dispute resolution is moving in and are playing an instrumental role in driving the future of the profession. Our firm offers a diverse, high-powered panel of neutrals experienced in resolving cases of any size and complexity. We work together as a cohesive team, helping parties move past obstacles quickly so they can achieve their goals and objectives.
