Director, Technology PMO

Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit www.mosaichealth.com

The Director of Technology PMO will play a pivotal role in shaping the strategic direction, governance, and execution of technology initiatives within Mosaic's healthcare IT ecosystem. This leadership position is tasked with establishing and refining project management standards, methodologies, and best practices, ensuring the successful delivery of IT initiatives aimed at enhancing clinical operations, improving patient care, and driving business efficiency.

Responsibilities
• Define and articulate a comprehensive strategic vision for technology projects, ensuring alignment with the overarching objectives of the organization.
• Establish and maintain a robust governance framework that oversees project management processes, assuring compliance with industry regulations and adherence to best practices.
• Collaborate closely with executive leadership, IT teams, and key stakeholders to prioritize technology projects, ensuring they resonate with the organization's strategic goals and enhance operational effectiveness.
• Continuously monitor and evaluate project outcomes to drive improvement initiatives, optimizing both performance and the impact on patient care and operational efficiency.
• Develop and implement a strategic roadmap for the IT Project Management Office (PMO) to ensure consistent alignment with organizational objectives.
• Formulate governance frameworks and methodologies (including Agile, Waterfall, and Hybrid approaches) that facilitate effective IT project execution.
• Oversee the portfolio management of all technology projects, ensuring judicious prioritization and optimal resource alignment.
• Spearhead continuous improvement initiatives that enhance project delivery, risk management, and change management processes.
• Provide executive oversight for large-scale, complex IT projects, such as clinical application implementations, digital health initiatives, interoperability improvements, cybersecurity enhancements, and infrastructure upgrades.
• Ensure projects are completed on time, within scope, and on budget while upholding the highest quality standards.
• Proactively identify and mitigate project risks, implementing effective problem-solving strategies and escalation management processes.
• Foster cross-functional collaboration among IT, clinical, operations, and administrative teams to ensure successful project outcomes.
• Serve as a crucial liaison between IT leadership and business stakeholders, ensuring seamless alignment of technology initiatives with operational requirements.
• Manage relationships with external vendors, consultants, and technology partners, ensuring accountability for performance and compliance with contractual obligations.
• Lead executive-level reporting on the health, progress, and outcomes of the project portfolio.
• Build, mentor, and lead a high-performing team comprised of project managers, business analysts, and program managers, cultivating a culture of excellence.
• Establish training programs and professional development initiatives to enhance the capacity and competency of project management staff.
• Promote a culture of accountability, innovation, and continuous learning within the PMO, driving excellence in project execution and stakeholder engagement.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.

Qualifications
• Bachelor's degree in information technology, Business Administration, Healthcare Management, or a related field is required; a Master's degree is preferred.
• Certifications: Project Management Professional (PMP), Program Management Professional (PgMP), or Agile certifications are highly preferred.
• 10 years of experience in IT project management is required, including at least 5 years in leadership roles within a healthcare organization.
• Demonstrated experience in leading large-scale, enterprise-wide IT projects, such as Electronic Health Record (EHR) implementations, digital health transformations, and IT infrastructure initiatives.
• In-depth expertise in healthcare regulatory compliance, including but not limited to HIPAA, HITECH, and ONC interoperability rules.
• Proficiency in various project management software and tools, including but not limited to Microsoft Project, Smartsheet, Jira, and ServiceNow.
• Strong knowledge of various project management methodologies, such as Agile, Scrum, Waterfall, and Scaled Agile Framework (SAFe).
• Exceptional verbal and written communication skills are necessary for effective collaboration with diverse teams and stakeholders, ensuring clear and concise information dissemination.
• Proven ability to manage large budgets, complex timelines, and high-stakes projects within a dynamic healthcare environment.
• Skills in analyzing operational data to inform project decisions, leveraging insights to enhance project outcomes.
• Demonstrated ability to build and foster collaboration among various stakeholders, including clinical, operational, and technical teams, to enhance project success.
• Capacity to quickly adapt to changing circumstances and manage competing priorities in a fast-paced environment.
• A proactive and results-oriented leadership approach with the ability to motivate and guide teams towards the achievement of project goals.
• Strong attention to detail to ensure precision and quality in all project deliverables.
• A commitment to delivering excellent service to internal team members and patients is essential.
• A high level of professionalism and integrity in all interactions, fostering trust and respect among peers and stakeholders.
• Ability to work independently in a fast-paced, cross-functional environment.

Physical Demands
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed 50 lbs. without help.

Equal Employment Opportunity
• MPG is committed to equal employment opportunities. We will not discriminate against employees or
applicants for employment in employment opportunities or practices based on race, color, sex (including pregnancy), genetic information, sexual orientation, religion, physical or mental disability, age, military or veteran status, marital status, familial status, national origin, or any other legally protected class.
• Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment.
• Millennium Physician Group (MPG) is committed to the full inclusion of all qualified individuals. In keeping with our commitment, MPG will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the
position, and/or to receive all other benefits and privileges of employment, contact
HRbenefits@mpgus.com.