What are the responsibilities and job description for the Complaint Handler position at MILLENNIUMSOFT?
Position : Complaint Handler
Location : Tempe, AZ
Duration : 6 Months Contract
Total Hours / week : 40.00
1st Shift
Job Summary
Complaint Handling
- Accurately records and logs all complaint information from customers and Bard employees into the electronic complaint handling database.
- Records and reports complaints to manufacturers of distributed products as stated in distribution agreements.
- Acknowledges receipt of complaint and generates closure letters, as appropriate.
- Assists with complaint reportability determinations (e.g., MDR, Vigilance, etc.).
- Provides information necessary for completion of regulatory reports (e.g., MDR, Vigilance, etc.).
- Assures timely complaint closure, meeting both internal and external requirements and goals, by tracking complaints and samples from the customer thru file closure.
- Completes complaint file closure activities.
- Continuously monitors complaints for potential trends.
- Responsible for the secure and accurate maintenance of the complaint database.
Qualifications :
Desired skills :
Not looking for a Quality tech / or lab tech.
