Customer Care Call Center II

Job description

"This role requires employees to be fully vaccinated against COVID-19 as a condition of employment, subject to a valid medical or religious accommodation."

Job Description: Customer Service Associate 2

Type: Temp to Hire

Location: 400 Summit Dr. Burlington, MA. 01803_ (Mostly remote) _

Pay Rate: $22.50

Job Summary:

This Customer Support Specialist position involves working in a high energy, dynamic, and rewarding team environment focused on delivering best-in-class customer support. This individual will be responsible for ensuring each transaction is processed within MilliporeSigma guidelines, values and customer specifications. A Customer Support Specialist will learn and master a number of different skill sets as well as utilize excellent verbal and written communication. The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility.

Key responsibilities include:

• Produce work that is well executed, accurate, and attentive to detail. Take ownership of all customer interactions to ensure best-in-class service.
• Respond to customer inquiries and resolve issues quickly, competently and professionally.
• Enter internal and external customer orders and quotations received via all sales channels.
• Send documentation to customers.
• Solve situations related to orders, shipments, or other customer-related matters.
• Use Oracle, SAP, SFDC and other applications that house customer information, policies and procedures.
• Research and maintain customer account information within appropriate systems.
• Support company Distributor sales representatives in areas such as order placement, order status, and customer complaint issues.
• Adapt quickly to frequently changing applications and departmental and divisional policies and procedures.
• Demonstrate reliable attendance and adhere to scheduled work hours.
• Interact extensively in a team environment with peers to assist one another with orders and information.
• Interface with supporting departments including Technical Service, Finance, Distribution and Sales.
• Adhere to all ISO Certification, Sarbanes Controls and participate in Customer Service-related audits when called upon to do so.
• Be flexible with the work schedule to meet the needs of the organization.

Who you are:
Basic Qualifications:

• Associates Degree in any Discipline OR High School Diploma or GED Equivalent with 2 years of customer service experience in an inbound call center or an account manager role.

Preferred Qualifications:

• Knowledge of Oracle and/or SAP system and PC applications.
• Strong knowledge around MilliporeSigma's organizational structure, business practices and customer base.
• Willingness to act as a role model of MilliporeSigma’s values and best-in-class business practices.
• Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.
• Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively.
• Excellent listening and telephone communication skills.
• Highly motivated and organized, with attention to prioritizing incoming tasks.

MilliporeSigma is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to his/her Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because he/she made a good faith report of discrimination.

Job Types: Full-time, Contract

Pay: $22.50 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Burlington, MA 01803: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 3 years (Preferred)
• SAP: 2 years (Preferred)
• Oracle: 2 years (Preferred)
• Salesforce: 2 years (Preferred)

Language:

• English (Required)

Work Location: One location

Salary : $23 - $0