Customer & Field Support Representative (CFSR)

All offers of employment by Milwaukee Valve Company, LLC. are contingent upon successful completion of a pre-employment drug screen, blood test, physical capabilities test, and background check, all with acceptable results. Applicants are responsible scheduling and completing the required drug screen, blood test, and physical capabilities test within 7 calendar days of offer acceptance. 

Milwaukee Valve Company is seeking to add a Customer and Field Support Representative to our team at our facility in New Berlin, WI. This position is 100% on-site with no opportunity to commute remotely. This is a salaried-exempt position with a starting wage commensurate on qualifications. The schedule is 8:00AM - 4:30PM, Monday through Friday.

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Established in 1901, Milwaukee Valve manufactures valves for a variety of industries including Industrial, Commercial, Fire Protection, Marine and the dry bulk hauling industries. Our products have been installed on every U.S. Navy ship built for the last 50 years.

Our heritage, our people, and our passion is to be the best, and Milwaukee Valve is proud of its engineering excellence and its employees who take pride and dedication in their work. In return, Milwaukee Valve offers an excellent benefit package, competitive wages, and promotional opportunities including Health, Dental, Life and Disability Insurance options, Flex Spending, 401K with employer match, tuition assistance, paid time off, and shift premiums. For more information please visit:

Our Homepage
Employee Testimonial Video
Milwaukee Valve Company Headquarters Tour

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Job Summary - Under the direction of Customer and Field Support Services Manager and Customer and Field Support Service Supervisor, the Customer and Field Support Representative (CFSR) provides front line support to existing and/or new potential customers and our field sales team. Through phone contact and email the CFSR promotes communication between sales representatives, field sales managers, and internal personnel to ensure prompt delivery of our products, correctness of customer order entry process and helps drive “best in class” customer service to our internal and external customers.

Essential Duties and Responsibilities - Includes the following:

• Promptly answers calls and emails regarding order status, order inquiry, and pricing from customers, sales representatives, and field sales managers.
• Enters and audits customer orders to ensure orders are entered and priced correctly, to avoid potential material returns and price related deductions, which are costly to the organization.
• Expedites shipments of customer orders.
• Supports field sales team by communicating updates of customer pricing both standard profile and job to pricing department.
• Creates return goods authorizations.
• Practices and implements CPR (Courtesy, Professionalism and Respect) daily to both internal and external customers.

Other duties may be assigned on a project basis. 

Supervisory Responsibilities - This job has no supervisory responsibilities.

Competencies - To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments made. Create solutions that are proactive rather than reactive, to stay ahead of potential issues.

Interpersonal Skills - Focuses on solving conflict, not blaming, maintains confidentiality, actively listens to others without interrupting, which helps customers and colleagues feel respected, keeps emotions under control, remains open to others' ideas and tries new things, encourages feedback to improve customer service skills, maintains a friendly and positive demeanor and cares about our internal and external customers and brand loyalty to protect our market image. 

Oral Communication - Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions, demonstrates group presentation skills, and is engaged in meetings.

Written Communication - Writes clearly, professionally and informatively, edits work for spelling and grammar, varies writing style to meet needs and audience, presents numerical data effectively, able to read and interpret written information.

Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Cost Consciousness - Develops and implements cost saving measures, contributes to profits and revenue growth, and conserves organizational resources.

Organizational Support - Follows policies and procedures, completes administrative tasks correctly and on time, supports organization's goals and values, benefits organization through outside activities and supports affirmative action and respects diversity.

Judgement - Displays willingness to make decisions, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process and makes timely decisions.

Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles, measures self against standard of excellence and takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities, uses time efficiently, plans for additional resources if needed, sets goals and objectives to meet or exceed job performance, and develops realistic action plans.

Professionalism - Approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position, accepts responsibility for own actions, follows through on commitments made and uses proper email educate.

Attendance/Punctuality - Is consistently at work and on time, ensures work responsibilities are covered when absent and arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach personal and organizational goals, and completes tasks on time or notifies appropriate personal with an alternate plan.

Initiative - Volunteers readily, undertakes self-development activities, seeks increased responsibilities, takes independent actions and calculated risks, looks for and takes advantage of opportunities, and asks for and offers help when needed.

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience - One year certificate from college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills - Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. As well as, ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills - Requires working knowledge of Microsoft Word, Outlook and Excel.

Other Skills and Abilities - Data entry skills. Must be able to differentiate and remember different product numbers and prices. And must be able to juggle multiple projects and determine priority of workload.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand and walk. Specific vision abilities required by this job include depth perception and ability to adjust focus.

Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.