Patient Experience Coordinator

About Mindful:

Are you passionate about mental health & wellness and wish to make a difference in people's lives? Do you wish to make a positive impact on the current mental health crisis in this country? Mindful Care is a revolutionary national same-day mental health urgent care providing medication management, and therapeutic services to the insured individual. We are passionate about bridging the gap in access to mental healthcare in a way that promotes overall health and wellbeing for those who want help now. By weaving together our core values of professionalism, evidence-based methodologies, teamwork, adaptability, meritocracy, and putting the patient first, we can work together to ensure we are providing quality care to the populations we serve. Since launching in 2019, Mindful Care has become one of the fastest-growing healthcare companies in the Northeast and Midwest. The company is backed by some of the most prominent investors in healthcare and technology, including Sopris Capital, University of Chicago, and The Caruso Foundation, among others.

At Mindful Care, we are a globally distributed team with many of our team members located throughout the world, including in the following cities: New York, Chicago, New Jersey, Connecticut, Florida, Michigan, Kyiv, Jamaica, and Manila. We have a hybrid model with many of our staff members working both from our offices and remotely. The job description below is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

Mindful Care is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.

Position Summary:

We are hiring a Patient Experience Coordinator (PXC) to execute all patient-facing tasks and inquiries while providing exceptional customer service. The PXC will represent and be the “face” of Mindful Care. This roleis responsible for handling patient scheduling/rescheduling, payment collections, and inquiries related to Mindful Care services via phone calls, texting, and email for all locations. You will also be responsible for triaging incoming inquiries from other departments and re-engaging patients who no-show for their appointments. This position requires an in-office appointment, and to be physically present for the patient's needs. Our ideal candidate will have a passion for helping others and be able to support and advocate for the best possible patient experience.

Reports to: Patient Experience Manager

Position Responsibilities:

• Interact with prospective patients to connect them to Mindful Care
  
  

• Support patients through the intake process and establishing their Patient Portal
  
  

• Provide patients with basic tech support to facilitate their provider experience
  
  

• Answer all incoming calls for all locations
  
  

• Patient Check-in and Check-out
  
  

• Handle all scheduling / rescheduling requests via phone/email/text
  
  

• Same-day eligibility and verification
  
  

• Collect balance due, copayments, and no-show fees
  
  

• Return any voicemails that are left outside of business hours
  
  

• Tackle all provider requests for patient contact
  
  

• Office Maintenance*
  
  

• Point of Contact for new office staffing*
  
  

• Escort in office visits to the examination room*
  
  

• Triage all incoming inquiries for other departments
  
  

• Other tasks as assigned by management
  
  

*Demonstrated by in-office staff only

Qualifications:

• High school diploma or equivalent required
  
  

• Experience in amedical office/hospital/clinic environment previous; experience in healthcare is preferred
  
  

• Prior customer service experience (medical or mental health practices preferred)
  
  

• Ability to provide excellent customer service over the phone, email, text
  
  

• Excellent interpersonal skills and professional manner
  
  

• Strong verbal and written communication skills
  
  

• Must be well organized and attentive to details
  
  

• Must be able to multi-task and prioritize work in a fast-paced work environment
  
  

• Must have strong computer proficiency
  
  

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
  
  

Additional Benefits:

• Medical, Vision, Dental Health Benefits
  
  

• Commuter Benefits
  
  

• Health Savings Account
  
  

• Dependent Care Savings Account
  
  

• Flexible Spending Account
  
  

• 401(k)
  
  

Salary/Wage:

$20-25/hour

Position Type / Schedule:

100% in-office

Monday through Friday

8am-4pm EST

Salary : $20 - $25