What are the responsibilities and job description for the Support Specialist position at Mindlance?
Support Specialist
4 Months
Dublin, OH
Programs and Solutions Experience manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.
Customer Success analyzes customer experiences on the company's commercial technologies and platforms and integrates customer perspectives and data into the design and management of commercial technologies. This job family interfaces with Customer Service and Marketing teams to gather and represent the voice of the customer and recommends enhancements to commercial technologies based on insights, working closely with User Experience Design professionals.
Qualifications
- 0 - 2 years IT or clinical setting experience preferred
- Some college or higher education preferred
What is expected of you and others at this level
Responsibilities
Proficient in Microsoft applications
Customer service
Technical troubleshooting
Tier 0 / 1 application support
EEO :
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans."
