IT Support Specialist

About Us

Dynagen Lending is one of the fastest-growing mortgage brokerages in the country, committed to providing top-tier service to our clients and a seamless technology experience for our team. As we continue to expand, we are seeking a dedicated IT Support Specialist to manage and support our IT infrastructure.

Position Overview

We are looking for a hands-on IT Support Specialist to be the go-to person for all things tech-related in our office. This is a sole IT role within the company, responsible for managing workstations, ensuring secure remote access, troubleshooting network issues, and supporting day-to-day IT operations. While this is not a senior-level position, it is a crucial role in ensuring our team operates efficiently and securely.

Key Responsibilities

• Workstation Setup & Maintenance – Configure and deploy computers, printers, and other hardware for new and existing employees
• Remote Access & Support – Set up and maintain secure remote access solutions for employees working off-site. Troubleshoot connectivity issues as needed
• Network Security & Infrastructure – Monitor and maintain network security, firewalls, and overall infrastructure to prevent unauthorized access and cyber threats
• Software & Application Management – Install, update, and manage network applications, including loan origination systems, CRM software, and cloud-based platforms
• Technical Troubleshooting – Provide first-line IT support to employees, resolving hardware, software, and connectivity issues
• User Access & Security – Manage user accounts, permissions, and security settings to ensure compliance with company policies and industry regulations
• Backup & Disaster Recovery – Implement and maintain backup solutions to safeguard company data
• IT Documentation – Maintain accurate records of IT assets, system configurations, and troubleshooting procedures
  
  

Qualifications

• 1-3 years of experience in IT support, system administration, or a similar role
• Strong knowledge of Windows operating systems; familiarity with MacOS is a plus
• Experience with remote access tools, VPN setup, and network troubleshooting
• Basic understanding of network security principles, firewalls, and anti-virus software
• Ability to manage cloud-based applications and software integrations
• Strong problem-solving skills with the ability to work independently
• Excellent communication skills and a customer-service-oriented mindset
  
  

Preferred Skills

• Experience in the mortgage or financial services industry is a plus
• Familiarity with loan origination systems (LOS) and CRM platforms
• Basic scripting or automation knowledge for IT processes
  
  

Why Join Us?

• Opportunity to take ownership of IT operations in a growing company
• Exposure to a fast-paced, technology-driven mortgage environment
• Collaborative and supportive work culture
• Room for growth as our company expands
  
  

If you’re an IT professional looking to take on a diverse role in a dynamic environment, we’d love to hear from you! Apply today.

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