What are the responsibilities and job description for the Customer Service Specialist position at MindSource?
Job Title : Customer Service Specialist
Location : South San Francisco, CA (Onsite)
Duration : 4 months contract with possible of extension
Pay : $23 / hr on W2 with Mindsource benefits
Position Overview :
The Customer Service Specialist role is dedicated to providing the highest quality of customer support by offering full time phone coverage, managing numerous daily activities, and participating in internal and external departmental projects.
The role of Customer Service is critical to the daily operation of the organization. It is imperative that Customer Service employees are dependable, discreet, discerning and flexible.
Key Responsibilities :
Provide a high level of customer service
- Act in accordance with company policy
- Provide full time phone coverage (shift to be determined by management)
- Suggest new programs and or projects to promote customer service
- Determine appropriate action to take to resolve customer issues
- Determine when it is appropriate to escalate customer issues to management
- Work with Finance, Product Distribution and Customers to resolve disputes
- Act as customer advocate in investigating and responding to complaints while suggesting necessary process improvements to avoid recurrence
- Stay informed of current industry practices / trends
- Participate in the development and maintenance of department defined quality standards and measures
- Maintain effective and timely communication with team members as well as the supervisor regarding departmental issues
- Support corporate values
- Remain flexible to ever changing customer needs and requirements
Order Management
Administer customer return process
Support Sales initiatives
Work as part of an effective team
Salary : $23
