What are the responsibilities and job description for the Desktop Support Specialist position at Mindsprint?
🚀 Exciting Opportunity Alert! We're looking for a passionate Desktop Support Specialist to join our dynamic team at Mindsprint. If you thrive on solving tech issues and providing exceptional support, we want to hear from you! 🖥️✨
Desktop/EUC Consultant
Dallas, TX (Onsite)
- Manage Microsoft services, including MECM, Active Directory, Azure AD, Intune, Ninja RM, Desktop Central and O365.
- Expert knowledge on remote connect, App management tools etc.
- Ensure these services operate optimally and securely, with cyber security best practices.
- Work closely with internal stakeholders and external vendors to efficiently manage and deliver Infrastructure projects, ensuring successful implementation within defined timelines and budgets.
- Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components.
- Proactively address any challenges that may arise, striving to minimize downtime and enhance user experience.
- Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials. Ensure that all documentation is kept up to date with the latest security best practices.
- Lead a team of End User Computing (EUC) field engineers, fostering a collaborative and supportive environment. Identify team skill development opportunities, with a focus on cyber security and emerging technologies.
- Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services. Promote effective communication and cooperation to achieve common goals.
- Stay abreast of emerging technologies and industry trends. Participate in evaluating and implementing new solutions that align with the organization's evolving needs and improve the resiliency and security of EUC services.
- Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services. Maintain strong vendor relationships to leverage expertise and resources when necessary.
- Provide exceptional customer service and support to internal clients regarding EUC-related concerns. Act as a point of contact, responding promptly to inquiries and ensuring high levels of user satisfaction.
We are Mindsprint!
A leading-edge technology and business services firm that provides impact driven solutions to businesses, enabling them outpace speed of change. For over three decades we have been accelerating technology transformation for the Olam Group and their large base of global clients.
Working with leading technologies and empowered with the freedom to create new solutions and better existing ones, we have been inspiring businesses with pioneering initiatives.
Awards Won in the recent years:
• We are Great Place To Work® Certified™ for 2023-2024
• Best Shared Services in India Award by Shared Services Forum – 2019
• Asia’s No.1 Shared Services in Process Improvement and Value Creation by Shared Services and Outsourcing Network Forum – 2019
• International Innovation Award for Best Services and Solutions – 2019
• Kincentric Best Employer India – 2020
• Creative Talent Management Impact Award – SSON Impact Awards 2021
• The Economic Times Best Workplaces for Women – 2021 & 2022
• #SSFExcellenceAward for Delivering Business Impact through Innovative People Practices – 2022
For more info: https://www.mindsprint.org/
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