What are the responsibilities and job description for the Regional Ombudsman / Human Services Program Representative 2 position at Minnesota Careers?
When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.
Job Details
Working Title : Regional Ombudsman (Hennepin County)
Job Class : Human Services Program Representative 2
Agency : Human Services Department
- Job ID : 84379
- Location : Metro region (Hennepin County area)
- Telework Eligible : Yes
- Full / Part Time : Full-Time
- Regular / Temporary : Unlimited
- Who May Apply : Open to all qualified job seekers
- Date Posted : 02 / 25 / 2025
- Closing Date : 03 / 10 / 2025
- Hiring Agency / Seniority Unit : Human Services Dept / MAPE DHS Central Office
- Division / Unit : Aging and Adult Services / Ombudsman for Older MN
- Work Shift / Work Hours : Day shift, 8 : 00am-4 : 30om
- Days of Work : Monday - Friday
- Travel Required : Yes, up to 50%
- Salary Range : $31.92 - $47.05 / hourly; $66,648 - $98,240 / annually
- Classified Status : Classified
- Bargaining Unit / Union : 214 - MN Assoc of Professional Empl / MAPE
- FLSA Status : Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities : Yes
This team is currently Teleworking; however, this may change in the future with notice
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary
The Regional Ombudsman is responsible for enhancing the quality of life and care for Minnesota long-term care consumers through individual advocacy on behalf of long-term care consumers, education to consumers and other stakeholders, and through supporting and implementing consumer empowerment strategies.
To properly and zealously advocate for long-term care consumers, the Regional Ombudsman is responsible for understanding and maintaining expertise in all aspects of Minnesota and federal long-term care policies, programs and service delivery functions, including technical and administrative functions. This position understands and evaluates how Minnesota's long-term care system operates and applies to the individual consumer experience, especially within the assigned geographical region. Using this knowledge, the position plays a key role in making recommendations for systemic (including legislative) improvements in long-term care at a regional, state, and national level.
This position will be responsible to meet with and advocate on the behalf of long-term care residents living in the Metro MN area which may include the Hennepin County area.
Qualifications
Minimum Qualifications
3 years of professional experience in long-term care, social work, discharge planning, law, or person-centered thinking and planning
Experience must demonstrate the following :
A Bachelor's degree or higher in social services, human services, gerontology, law, or related field may substitute for 1 year of professional experience
Preferred Qualifications
Additional Requirements
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE / BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
Application Details
How to Apply
Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http : / / www.mn.gov / careers .
Contact
If you have questions about the position, contact Paula Wieczorek at paula.m.wieczorek@state.mn.us .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to JaKeya Spencer at JaKeya.Spencer@state.mn.us .
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.
About Human Services Dept
WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
Benefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include :
Fertility care, including IVF
Support to help you reach your career goals :
Employee Assistance Program (EAP) for work / life support :
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union / collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
Salary : $66,648 - $98,240
