Sales Support Specialist

The Sales Support Specialist is responsible for managing and processing customer orders with accuracy and efficiency, ensuring compliance with company policies. The Sales Support Specialist will oversee the entire customer order process from notification of a sales order to the delivery of goods. They will ensure accurate order entry, timely fulfillment, and customer satisfaction by collaborating with various departments like sales, planners, production, and shipping while resolving any order-related issues that may arise. This role requires close collaboration to resolve order issues, improve processes, and enhance the customer experience

Essential Duties and Responsibilities:

• Order Processing: Receiving and accurately entering customer orders into the system, verifying pricing, product availability, and shipping details.
• Order Validation: Checking for potential errors in orders, such as incorrect quantities, addresses, or product specifications, and resolving discrepancies with customers or sales team.
• Order Tracking: Monitoring order status throughout the fulfillment process, providing updates to customers on delivery timelines.
• Inventory Management: Coordinating with the warehouse team to ensure sufficient inventory levels to meet order demands.
• Customer Communication: Responding to customer inquiries regarding order status, addressing concerns, and resolving issues promptly. 
• Collaboration with Sales Team: Working closely with sales representatives to ensure accurate order information is captured and customer needs are met. 
• Reporting and Analysis: Generating sales order reports to identify trends, potential issues, and areas for improvement.
• Process Improvement: Identifying and implementing strategies to streamline the order management process, increase efficiency, and reduce errors.

Qualifications:

• Bachelor's degree in Engineering, Communications, Business, or a relevant field
• Minimum of 3 years in a Sales Support Specialist (or equivalent role) in a similar regulated industry (Avionics, Aerospace, Defense, etc.)
• Basic understanding of RF and microwave technologies and their applications in satellite communications is a plus
• Attention to detail and accuracy
• Excellent verbal and written communication abilities
• Strong interpersonal skills
• Ability to interact with customers and resolve issues in a timely manner
• Knowledge and understanding of ISO9001 and AS9100 controls and regulations
• Proficient user of MRP systems; MAS90/Sage, SAP, or equivalent.
• Knowledge of database management systems; Omnify or equivalent
• Intermediate to advanced proficiency in Windows, Microsoft Office, and CRM software

Physical Demands, Working and Environmental Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation And Benefits

The hourly range estimated for this position based in California is $30 - $35 an hour.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

National Medical and dental plans, and a national vision plan, including health incentive programs

Paid time off (PTO), paid holidays annually, accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Wellness Programs

EEO Statement

MMT provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm