What are the responsibilities and job description for the Founding Customer Success Manager position at Mitchell Martin Inc.?
Title: Founding Customer Success Manager
Location: NYC Metropolitan Area
Description
The Founding Customer Success Manager will play a critical role in driving customer outcomes and fostering long-term partnerships. This position involves managing a full book of business from onboarding through activation and upselling while serving as a customer advocate to influence product development. The ideal candidate thrives in a startup environment, has a strong sense of ownership, and is passionate about cutting-edge AI applications.
Responsibilities
Customer Success Management:
Drive positive business outcomes for customers, including increased revenue, reduced churn, and better user activation.
Provide exceptional value to customers beyond the product’s current capabilities.
Own the customer lifecycle from onboarding to activation and upsell, fostering multi-year partnerships.
Advocate for customers by collaborating with product and engineering teams to ensure the delivery of useful solutions.
Customer Advocacy
Validate product ideas by proving their usefulness to customers.
Build trust with customers by solving their problems, even when the product isn’t fully developed to meet their needs.
Proactive Engagement
Identify customer challenges proactively and address them with optimal solutions.
Go beyond usage metrics and reactive problem-solving to deliver meaningful results.
Desired Traits
A strong sense of ownership and the desire to make a significant impact in an early-stage startup.
A proactive approach to learning and problem-solving.
Enthusiasm for cutting-edge AI applications and collaborating with world-class organizations.
A willingness to meet customers in person to strengthen relationships.
A commitment to going above and beyond expectations to ensure success.
Employment Type
Full-Time/Perm
Compansation
Pay range: $140k-200k/year
Benefits
Autonomy and ownership within an early-stage startup environment.
Highly Competitive Compensation And Equity In The Company.
Medical, dental, and vision insurance.
Comprehensive benefits package, including a 401(k) plan.
Generous vacation policy.
Maternity and paternity leave.
A comprehensive benefits package is offered; reach out to LMasucci@itmmi.com to find out more
EEO Statement
Learn more about our EEO policy here.
Location: NYC Metropolitan Area
Description
The Founding Customer Success Manager will play a critical role in driving customer outcomes and fostering long-term partnerships. This position involves managing a full book of business from onboarding through activation and upselling while serving as a customer advocate to influence product development. The ideal candidate thrives in a startup environment, has a strong sense of ownership, and is passionate about cutting-edge AI applications.
Responsibilities
Customer Success Management:
Drive positive business outcomes for customers, including increased revenue, reduced churn, and better user activation.
Provide exceptional value to customers beyond the product’s current capabilities.
Own the customer lifecycle from onboarding to activation and upsell, fostering multi-year partnerships.
Advocate for customers by collaborating with product and engineering teams to ensure the delivery of useful solutions.
Customer Advocacy
Validate product ideas by proving their usefulness to customers.
Build trust with customers by solving their problems, even when the product isn’t fully developed to meet their needs.
Proactive Engagement
Identify customer challenges proactively and address them with optimal solutions.
Go beyond usage metrics and reactive problem-solving to deliver meaningful results.
Desired Traits
A strong sense of ownership and the desire to make a significant impact in an early-stage startup.
A proactive approach to learning and problem-solving.
Enthusiasm for cutting-edge AI applications and collaborating with world-class organizations.
A willingness to meet customers in person to strengthen relationships.
A commitment to going above and beyond expectations to ensure success.
Employment Type
Full-Time/Perm
Compansation
Pay range: $140k-200k/year
Benefits
Autonomy and ownership within an early-stage startup environment.
Highly Competitive Compensation And Equity In The Company.
Medical, dental, and vision insurance.
Comprehensive benefits package, including a 401(k) plan.
Generous vacation policy.
Maternity and paternity leave.
A comprehensive benefits package is offered; reach out to LMasucci@itmmi.com to find out more
EEO Statement
Learn more about our EEO policy here.
Salary : $140,000 - $200,000
