IT Support Technician l

MITER Brands, also known as Milgard and MI Windows & Doors, is one of the nation’s largest suppliers of vinyl windows and patio doors, with plants across the country. We are currently looking for an IT Support Technician I in Harrisburg, PA. In this role you will be responsible for ensuring the stability, integrity, and efficient operation of the in-house desktops and other nodes on the network that support end-user organizational functions. This includes designing, installing, configuring, administering, and fine-tuning of operating systems and components across the supported facility in a timely and efficient manner. The IT Support Technician I will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments.

Pay Range: $19.00 - $27.00/ hour, depending on experience.

Responsibilities

• Troubleshoot, maintain, and resolve hardware and software problems, including end user PCs, printers, PC controlled manufacturing equipment, applications, etc.
• Imaging, configuring, and deployment of new computer hardware.
• Use helpdesk software to track information, status, and resolution for all incidents.
• Create and maintain users in Active Directory.
• Create and maintain documentation on IT processes and common hardware/software troubleshooting.
• Research, coordinate, and participate in key IT process improvements, hardware and software procurement, design and review of new systems, and application deployments.
• Ensure that workstations comply with established policies, security standards, licensing agreements, and configuration guidelines.
• Recommend and execute modifications to workstations to improve efficiency, reliability, and performance.
• Coordinate and participate in deployment of service packs, hot fixes, system updates, and vendor-supplied patches according to best practices.
• Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.

Requirements 

• Technical certificate or degree in Information Technology OR direct work experience in the Information Technology field.
• Operating systems experience with Windows 7/8/10/11, Server 2012/2012 R2/2016/2019.
• Technically competent with various software programs including Microsoft products, such as 365, Office Suite, SharePoint, and Active Directory.
• Solid working knowledge of current Internet technologies including security, VPN, web filtering tools, and cloud-based solutions.
• Ability to effectively prioritize tasks.
• Strong written and oral communication skills.
• Strong customer service and interpersonal skills.
• Some travel will be required.

The MITER Brands benefits package includes coverage of health, wealth, and wellness for you and your eligible spouse/dependents.  We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life.  Our medical plans include a Health Reimbursement Account (HRA) or Health Savings Account (HSA) option to help you save for health care costs. Below is a list of benefits you will enjoy while working with our company.

• Medical plans with HRA or HSA options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurances
• Company paid Short-Term Disability
• Company paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and 8 paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands is an equal opportunity employer. Milgard Windows and Doors does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.

Salary : $19 - $27