What are the responsibilities and job description for the Customer Service/Administrative Assistant position at Mitra-9 Brands LLC?
Responsibilities : Customer Service Duties : Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency.Assist customers in placing orders, resolving issues, and providing product information.Maintain accurate records of customer interactions, transactions, comments, and complaints.Administrative & Office Management Duties : Keep office supplies stocked, including ordering and organizing office essentials.Ensure printers are stocked with paper, toner, and other necessary supplies.Maintain office cleanliness and organization, ensuring common areas are well-kept.Manage inventory and restock office food, snacks, and beverages in fridges and kitchen areas.Handle all incoming packages, mail, and deliveries, ensuring they are properly logged and distributed.Assist in scheduling appointments, managing calendars, and organizing meetings.Support company events and team meetings with logistical and administrative tasks.Requirements : Previous experience in customer service or administrative roles preferred.Excellent communication and interpersonal skills.Strong organizational and multitasking abilities.Proficiency in Microsoft Office Suite (Word, Excel, Outlook).Ability to work effectively in a fast-paced environment, both independently and as part of a team.Attention to detail and problem-solving skills.High school diploma or equivalent; additional qualifications in Office Administration are a plus.Benefits : Competitive salary based on experience.Comprehensive benefits package, including health insurance and retirement plan options.Opportunity for growth and development in a dynamic, expanding company.
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