What are the responsibilities and job description for the Customer Service/Administrative Assistant position at Mitra9Brands?
Job Title: Customer Service/Administrative Assistant
Location: Fort Myers, FL
About Us:
Mitra-9 is a leading provider of premium botanical products, specializing in functional non-alcoholic beverages like kratom seltzers. Our mission is to offer innovative, high-quality products that enhance wellness and lifestyle choices.
Job Overview:
We are seeking a highly organized and proactive Customer Service/Administrative Assistant to join our team at our new office in Fort Myers, Fl. This role is essential in ensuring a smooth office environment while providing outstanding customer support. The ideal candidate will be responsible for handling customer inquiries, managing administrative tasks, and maintaining office supplies and inventory.
Responsibilities:
Customer Service Duties:
- Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency.
- Assist customers in placing orders, resolving issues, and providing product information.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
Administrative & Office Management Duties:
- Keep office supplies stocked, including ordering and organizing office essentials.
- Ensure printers are stocked with paper, toner, and other necessary supplies.
- Maintain office cleanliness and organization, ensuring common areas are well-kept.
- Manage inventory and restock office food, snacks, and beverages in fridges and kitchen areas.
- Handle all incoming packages, mail, and deliveries, ensuring they are properly logged and distributed.
- Assist in scheduling appointments, managing calendars, and organizing meetings.
- Support company events and team meetings with logistical and administrative tasks.
Requirements:
- Previous experience in customer service or administrative roles preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work effectively in a fast-paced environment, both independently and as part of a team.
- Attention to detail and problem-solving skills.
- High school diploma or equivalent; additional qualifications in Office Administration are a plus.
Benefits:
- Competitive salary based on experience.
- Comprehensive benefits package, including health insurance and retirement plan options.
- Opportunity for growth and development in a dynamic, expanding company.
Salary : $16 - $19
