Front Desk Receptionist

MJ Fitness & Kickboxing is a fast-growing fitness studio located in Danbury, CT.

Do you have a passion for fitness and desire for a memorable and highly positive workout experience for others? No matter where they are on their personal fitness journey, we want our members to feel welcomed, supported and safe while they work to achieve their fitness goals. If you enjoy engaging with others, providing exceptional customer service and have a "can-do attitude," we would like to have you as part of our team.

DO NOT APPLY IF THESE DAYS AND HOURS DO NOT WORK, MUST BE AVAILABLE MONDAY, TUESDAY & WEDNESDAY FROM 4PM-8PM.

*THIS IS NOT A TEMPORARY JOB POSITION. WE ARE LOOKING FOR SERIOUS CANDIDATES TO JOIN OUR FIT FAM.

Spanish Language Required

Front Desk Associate is responsible for promoting and selling memberships and services while providing impeccable service to Members and Guests. Responsibilities include checking in Members in a friendly and positive manner, processing payments and collecting past due accounts, fulfilling all check-in procedures, taking tours for Guests, and other tasks as assigned.

What you’ll do as a Front Desk Associate:

• Opening and closing the studio (if scheduled as an opener or closer) in a safe, efficient manner by following established opening/closing procedures.
• Check in each member using the proper check-in procedures
• Monitor check-ins to identify delinquent accounts and make all efforts to collect balances and update information.
• Register all guests into the studio using proper registration procedures
• Manage phone inquiries and assist them with their needs.
• Respond to member requests, inquiries and concerns. Ensure they get addressed in and out effective, prompt and friendly manner.
• Promote and sell merchandise.
• Process all monetary transactions on the Point of Sale System according to POS procedures.
• Assess and keep the front desk and surrounding areas clean and sanitized.
• Report all maintenance and cleaning concerns to management
• Be on time to work your shift
• Perform other tasks as directed by management

What will make you successful:

• Excellent communication and customer service skills (required)
• Understanding of basic cash procedures (required)
• Basic computer skills (required)
• Generate, maintain and demonstrate a friendly, enthusiast, and positive attitude
• Ability to multi-task and determine priorities
• Ability to handle challenging customer issues with peace, tact and professionalism
• Must have a high level of professionalism, honesty, integrity and work ethic
• Exhibit a superior sense of customer service at all times
• We require fluent English. Spanish and Portuguese is a plus

Work perks & benefits:

Commission pay

Free studio membership

Fun, team-oriented environment

Monday, Tuesday and Wednesday is a MUSTfrom 4pm-8pm

Supplemental Pay:

• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

Job Type: Part-time

Pay: $16.00 per hour

Expected hours: 12 per week

Schedule:

• 4 hour shift
• Day shift

Ability to Relocate:

• Danbury, CT 06810: Relocate before starting work (Required)

Work Location: In person

Salary : $16