What are the responsibilities and job description for the Customer Service Representative - Entry Level position at MLS Recruiting?
We are looking for an enthusiastic and motivated Customer Service Representative to join our team! This entry-level role is perfect for individuals who are eager to start their career in customer service while gaining valuable experience in the event marketing industry.
What You’ll Do:
- Client Support: Act as the main point of contact for customers, answering inquiries, addressing concerns, and providing solutions to ensure customer satisfaction.
- Event Assistance: Provide support during event planning and execution, helping with logistics and ensuring a smooth experience for clients and guests.
- Customer Relationship Management: Build and maintain positive relationships with clients, vendors, and event participants.
- Problem-Solving: Handle customer issues or complaints quickly and professionally to maintain a positive company reputation.
- Data Entry & Reporting: Track customer feedback and support the team in gathering insights to improve service and future events.
- Administrative Support: Assist with administrative tasks like document preparation, scheduling, and event coordination.
What We’re Looking For:
- Excellent Communication Skills: Ability to communicate clearly and professionally both in writing and verbally.
- Customer-Centric Mindset: A passion for providing excellent service and helping others.
- Attention to Detail: Strong organizational skills to manage multiple tasks and prioritize in a fast-paced environment.
- Team Player: Ability to work well with others to ensure the success of events and projects.
- Problem-Solving Ability: Ability to think on your feet and handle unexpected situations calmly and efficiently.
- Flexibility: Willingness to work weekends and evenings as required for events.
Qualifications:
- Education: High school diploma or GED required; college degree is a plus.
- Experience: No prior experience required – we will provide training! Experience in customer service or event planning is a bonus.
- Positive Attitude: Enthusiastic, reliable, and ready to make a difference.
What We Offer:
- Paid Training: Comprehensive training to set you up for success.
- Career Growth: Opportunities for advancement within the company as you gain experience.
- Team Environment: Work with a supportive and friendly team in a dynamic, event-driven industry.
- Competitive Salary: Attractive salary with performance-based incentives.
Salary : $35,000 - $55,000
