Operations Support Specialist

MCA, your trusted wireless communications, data, and security advisor, is seeking an experienced Operations Support Specialist in Decatur, Illinois to support our fast-growing MSS (Voice) division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL BE DOING:

• Log all repairs in ERP, determine warranty dates of equipment and stage for internal repair, or ship to third-party repair depot. Ensure the repair gets completed and returned to the customer in a timely manner. File warranty claims for reimbursement if applicable. Price out tickets accordingly and prepare for the biller to review.
• Receive and stage products and provide tracking and updates for sales and service teams as well as customers. Ship out products to customers.
• Review, maintain, and update inventory levels based on sales history and customer needs, perform inventory counts, and rotate inventory to ensure parts and equipment are being used from oldest to newest. Ensure inventory assets are always secured and locked.
• Unpack, examine, and route incoming shipments, reject damaged items, record shortages, and correspond with vendors to rectify damages and shortages.
• Maintain inventory of shipping materials and supplies.
• Maintain and update customer contact information as needed, assist in resolving incorrect billings, contact customers on overdue bills, and work with them on collecting payments.
• Place orders with vendors.
• Pull and maintain reports such as account aging, open purchase orders, etc.
• Maintain relationships with major customers and vendors.
• Serving as the first point of contact for visitors and customers.
• Maintaining the office, work area, and equipment in a clean and orderly condition and following proper safety procedures.
• Additional responsibilities may be assigned as needed to support business operations.
  
  

WHAT YOU WILL BRING TO THE TEAM:

• 1-3 years of experience in customer operations or related fields, such as
• Customer service
• Purchasing
• Shipping/Receiving
• Inventory
• Sales Support
• Excellent knowledge and experience using Microsoft Office products, including Microsoft Word, Microsoft Excel, and Outlook, required.
• Professional communication in both spoken and written forms within all levels of the organization is required.
• Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
• Strong organizational and administrative skills. Detail oriented.
• Discretion, able to handle confidential and proprietary information appropriately.
• High level of integrity.
• Background in accounts receivable and purchasing, a plus.
• Experience in an office setting preferred.
  
  

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside an office environment.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 50 pounds, and frequently position self to maintain computers or other equipment as needed.

TRAVEL REQUIREMENTS:

Perform local deliveries as needed in a company vehicle. A valid driver's license is required.

DIRECT REPORTS:

No Direct Reports

Who We Are

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

What We Believe

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”