What are the responsibilities and job description for the Lab Specialist- Full Time- Rotating Shift position at MobilexUSA?
Description
ROLE :
This Remote position is responsible for receiving and processing customer orders by telephone or fax and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The Lab Specialist will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the Lab Specialists responsibility is to make a concerted effort to listen to the customer's needs and provide them with a positive experience. The Lab Specialist is also responsible for coordinating the flow of the patient's lab results in Copia and Soft program, including working with any outside reference labs when necessary. The Lab Specialist will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.
TASKS AND RESPONSIBILITIES :
- Provide prompt, accurate and courteous responses to customers
- Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
- Answer incoming customer service orders as soon as possible
- Display active listening and superior customer service skills for both external & internal customers.
- Document activity to the Copia system
- Consistently check appropriate Copia screen for report results
- Display the ability to enter orders manually via our fax process
- Display the ability to operate the phone system effectively
- Adhere to work schedule
- Other duties as assigned
SKILLS|EXPERIENCE :
PHYSICAL DEMANDS :
WORK ENVIRONMENT :
Benefits :
TridentCare offers a competitive wage and robust benefit package to full time employees . Part time employees are eligible for many of the same below, pro-rated. Benefits include :
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
