Demo

Front Desk Spa Coordinator

Modern Beauty Bar
Orlando, FL Full Time
POSTED ON 3/15/2025
AVAILABLE BEFORE 5/14/2025
Job Description

The Front Desk Spa Coordinator is a key team member responsible for ensuring the smooth operation of front desk activities and administrative spa duties. This role requires strong customer service skills, attention to detail, and the ability to multitask effectively. The Spa Coordinator will serve as the first point of contact for clients, manage scheduling, assist with inventory, and support membership and rewards program processes.

This is a full-time position that requires availability to work on Saturdays and Mondays.

Key Responsibilities:

Customer Service & Front Desk Duties:

  • Answer phone calls and respond to text messages professionally and efficiently.
  • Greet and check in clients upon arrival.
  • Offer and provide water/beverage to clients.
  • Ensure all required consent forms are provided and completed by clients.
  • Upload client photos into charts.
  • Schedule, reschedule, and cancel appointments as needed.
  • Follow up on leads generated via LEAD AR.
  • Finalize membership sign-ups and assist with related inquiries.
  • Process payments and operate the cash register.
  • Assist with retail sales checkout.
  • Open and close the spa according to established procedures.

Administrative & Spa Operations:

  • Perform monthly inventory checks and maintain organized stock of spa supplies.
  • Enter purchase orders into AR system.
  • Receive and verify purchase orders.
  • Generate and review monthly Rewards Program Reports.
  • Ensure that event and class checklists are fully completed.
  • Restock and organize spa supplies as needed.
  • Set up for monthly, quarterly, and yearly meetings by following standard operating procedures.
  • Maintain retail and service knowledge to better assist clients.
  • Submit end-of-shift reports to the supervisor.
  • Update KPI tracker regularly.

Skills & Qualifications:

  • Must be bilingual (English and Spanish preferred).
  • High school diploma or equivalent required.
  • Strong communication and customer service skills.
  • Detail-oriented with excellent organizational abilities.
  • Ability to multitask and work in a fast-paced environment.
  • Experience with scheduling software and basic administrative duties preferred.
  • Knowledge of spa or medical aesthetics industry is a plus.
  • Proficiency in handling cash transactions and inventory management.

Benefits:

  • Company 401K match.
  • Employee perks and discounts on services.
  • PTO opportunities.

Company Description

At MBB, we are more than just an aesthetics practice—we are a team dedicated to empowering confidence and delivering exceptional results. Specializing in advanced skincare, injectables, laser treatments, and wellness services, we combine cutting-edge techniques with a client-focused approach. Our culture thrives on innovation, continuous education, and a commitment to excellence. We offer a collaborative environment where team members are valued, supported, and provided with opportunities to grow their careers in the ever-evolving field of medical aesthetics. If you're passionate about aesthetics and want to be part of a dynamic, high-performing team, MBB is the place for you!

At MBB, we are more than just an aesthetics practice—we are a team dedicated to empowering confidence and delivering exceptional results. Specializing in advanced skincare, injectables, laser treatments, and wellness services, we combine cutting-edge techniques with a client-focused approach. Our culture thrives on innovation, continuous education, and a commitment to excellence. We offer a collaborative environment where team members are valued, supported, and provided with opportunities to grow their careers in the ever-evolving field of medical aesthetics. If you're passionate about aesthetics and want to be part of a dynamic, high-performing team, MBB is the place for you!

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