What are the responsibilities and job description for the Guest Receptionist - Full Time position at Mohegan Sun?
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Position Summary :
This position is responsible for providing guests with the effortless and seamless movement in and out of the hotel.
Primary Duties and Responsibilities : includes but not limited to :
Greets guests in a warm and sincere manner and provides outstanding guest service
Registers hotel guests and assigns and issues room keys
Addresses all Guest concerns in a timely manner
Ensures proper payment is received on all reservations
Assists with the preparation, arrival and departure of all corporate, conventions and bus groups
Runs back-up reports and updated document consistently every two hours
Responsible for the completion of the over the credit report
Completes daily room blocking (i.e. deposits and accessible rooms)
Assists guests in making dinner and spa reservations, along with transportation needs
Ensures completion of the daily count sheet
Processes due-outs and express checkouts daily, and in a timely manner, to ensure maximum availability of rooms on the hotel rack
Answers hotel phones, guaranteeing phones are answered within three rings
Secondary Duties and Responsibilities :
Assists in other locations throughout Hotel Operations, including Aquai reception and Concierge
Pre-registers guests and issues pagers, as needed
Stocks supplies in the back office and at the Front Desk
Enrolls guests in the Mohegan Sun Momentum Program
Minimum Education and Qualifications :
High School Diploma or equivalent
Previous high-volume hotel guest service experience
Excellent computer skills
Competencies : Incumbent will master the following competencies while in this position :
Excellent written and verbal communication skills
Able to multi-task under stressful situations
Good typing skills
Extensive knowledge of the property and local areas and destinations
Training Requirements :
- Knowledge of LMS, LRS, HMS, RPOS, Lodgenet, Ascent, Bartech, Expresso, Hotel paging system, telecheck and Time Lox / DC One
Physical Demands and Work Environment :
Must be able to work in a fast paced office work environment
Must be able to stand, reach, bend or sit for extended periods of time
Must be able lift heavy objects
Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
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Work Shift : Regular
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.
