What are the responsibilities and job description for the Guest Receptionist - Part Time position at Mohegan?
JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES
IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK :
9925 / 9925$7080.htmld
Position Summary :
This position is responsible for providing guests with the effortless and seamless movement in and out of the hotel.
Primary Duties and Responsibilities : includes but not limited to :
- Greets guests in a warm and sincere manner and provides outstanding guest service
- Registers hotel guests and assigns and issues room keys
- Addresses all Guest concerns in a timely manner
- Ensures proper payment is received on all reservations
- Assists with the preparation, arrival and departure of all corporate, conventions and bus groups
- Runs back-up reports and updated document consistently every two hours
- Responsible for the completion of the over the credit report
- Completes daily room blocking (i.e. deposits and accessible rooms)
- Assists guests in making dinner and spa reservations, along with transportation needs
- Ensures completion of the daily count sheet
- Processes due-outs and express checkouts daily, and in a timely manner, to ensure maximum availability of rooms on the hotel rack
- Answers hotel phones, guaranteeing phones are answered within three rings
Secondary Duties and Responsibilities :
Minimum Education and Qualifications :
Competencies : Incumbent will master the following competencies while in this position :
Training Requirements :
Physical Demands and Work Environment :
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
JoinOurWinningTeam
Work Shift : Regular
Knock, knock. Hear that sound? That's opportunity!
Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
