PLAYERS CLUB REPRESENTATIVE - FT

Position Summary:

This position is responsible for creating and updating Momentum accounts within the gaming operating system while providing superior customer service for all our guests.

Primary Duties and Responsibilities: includes but not limited to:

• Responsible for collecting and entering data into the gaming operating system (ACSC/FPR) to create new guest accounts in accordance with company and departmental procedures
• Re-issues Momentumcards and provides promotional informationupon request
• Interacts with and provides information to all guests at the Players Club booths and promotional kiosks
• Maintains and respects confidentiality of marketing programs, guest information and databases
• Adds Free Slot Play to guest accounts per departmental procedures

Secondary Duties and Responsibilities:

• Works alongside the various Marketingdepartment to provide excellent guest service
• Maintains a clean and well stocked work area
• Assists the Player’s Club Manager and Shift Managers, as needed

Minimum Education and Qualifications:

• High School Diploma or equivalent
• Must be able to communicate effectively in English
• Previous customer service experience
• Basic computer and typing skills

Mohegan Sun practices Native American Preference. "Native American" means an individual who is duly enrolled member of the Mohegan Tribe or duly enrolled member of any group of Native Americans recognized as an Indian Tribe by the Mohegan Tribe, the United States, or the State of Connecticut.