Direct Marketing Coordinator

Position: Direct Marketing Coordinator

Hourly: $18.92 per hour, Negotiable Shift Differential, if applicable

Location: Gaming Division

Reports to: Database Marketing Manager

Resume is required with application

Posted January 24, 2025, to January 31, 2025. During this posting, this role is only open to any enrolled Stockbridge-Munsee Tribal Member.

Summary: The Direct Marketing Coordinator and play a pivotal role in executing direct mail, email, and tier communication programs. Reporting to the Database Marketing Manager within the Gaming Division, you'll ensure accuracy and timeliness in all direct marketing initiatives while maintaining superior customer service standards.

Responsibilities

• Program direct mail offers in the campaign management system promptly and accurately.
• Coordinate implementation of database marketing initiatives including direct mail, email, and app communications.
• Provide exceptional guest service by responding to inquiries regarding direct mail offers.
• Maintain detailed records and produce monthly reports for direct marketing campaigns.
• Ensure accuracy and integrity of guest database records.
• Collaborate with marketing management to determine optimal setup for direct mail projects.
• Assist in writing coupon copy and implementing tracking codes for offers.
• Adhere to organizational policies, procedures, and regulations always.

Qualifications & Education

• High School Diploma or GED required, associate or bachelor’s degree in marketing or related field preferred.
• Minimum 1 year of front-of-house gaming experience preferred.
• Strong written and verbal communication skills.
• Excellent customer service and organizational abilities.
• Must obtain and maintain a Mohican Nation Gaming License.
• Must pass a Criminal Investigation Background Check (CIB).
• Must pass pre-employment drug screening and health screening.
• Flexible availability to work all shifts, weekends, and holidays.
• Positive attitude with strong teamwork and interpersonal skills.
• Willingness to adapt to change and participate in ongoing training.
• Demonstrated ability to maintain a satisfactory working record.
• Must be at least 18 years old.
• Proficient in Microsoft Word, Excel, and Access; experience with Tableau and Bally CMP, BI, and Campaign Manager a plus. Must pass a basic Excel test to show proficiency.

• Ability to manage multiple projects under tight deadlines.
• Ability to prioritize tasks and work effectively under pressure.
• Strong problem-solving abilities and attention to detail.
• Ability to handle diverse and challenging situations professionally.

• Team player with a proactive approach and attention to detail.

Work Conditions

• Must Ability to stand, walk, talk, hear, and use hands frequently.
• Capable of handling a fast-paced environment and managing multiple tasks simultaneously.
• Occasional stooping, kneeling, or crouching may be required.
• Ability to lift and/or move up to 25 pounds.
• Visual acuity (close, distance, peripheral, color vision, depth perception).
• Ability to work in a moderate to high noise level environment.
• Smoke and dust free environment.

Culture: At North Star Mohican Casino Resort, our culture is the heart of who we are and what we stand for. We are committed to fostering a vibrant and inclusive environment where every team member is valued, respected, and empowered to thrive. Our culture is built on a foundation of integrity, teamwork, and excellence, where collaboration and innovation are celebrated.

We embrace diversity in all its forms, recognizing that our differences make us stronger and enrich our collective experience. With a spirit of unity and camaraderie, we work together towards common goals, supporting one another every step of the way. At North Star Mohican Casino Resort, we believe in fostering a positive work environment where passion, dedication, and creativity are encouraged and rewarded. We are dedicated to providing exceptional service to our guests, exceeding their expectations at every opportunity. With a commitment to continuous improvement and growth, we embrace change as an opportunity for learning and advancement. Our culture is defined by a shared sense of purpose and a dedication to excellence in everything we do. At North Star Mohican Casino Resort, we are more than just a workplace - we are a family. Together, we create memories, build relationships, and make a difference in the lives of those we serve. Join us and become a part of something truly special. Welcome to our community, where every individual matters, and together, we shine bright as North Star.

Benefits: Joining our team at North Star Mohican Casino Resort comes with a host of attractive benefits designed to enhance your overall well-being and support your future aspirations. As a valued member of our team, you'll enjoy competitive pay, generous paid time off to recharge and pursue your passions, and comprehensive medical, vision, and life insurance coverage to safeguard your health and financial security. Additionally, we offer a robust 401(k) retirement savings plan to help you plan for a prosperous future. But that's not all. We believe in rewarding our team members beyond the workplace, which is why we offer exclusive discounts on various services and amenities, providing you with opportunities to indulge and enjoy life to the fullest. At North Star Mohican Casino Resort, we prioritize your holistic wellness and strive to create a supportive environment where you can thrive both personally and professionally. Join us and experience the difference firsthand! This position offers a competitive salary, benefits package, and opportunities for professional growth in a dynamic casino environment. If you meet the qualifications and are passionate about delivering exceptional guest experiences, we encourage you to apply.

How to Apply: Application can be submitted online by clicking APPLY above. Applicants must include a resume with their employment application, clearly stating how they meet the position qualifications.

Disclaimer: The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.