What are the responsibilities and job description for the Customer Service Representative position at Molded Dimensions?
Join Our Team as a Customer Service Representative!
Are you passionate about helping others and delivering exceptional customer experiences? We’re looking for a friendly, solution-oriented Customer Service Representative to join our team! In this role, you’ll be the first point of contact to “Wow” our customers by addressing inquiries, resolving issues, and enabling on-time and accurate manufacturing and delivery of customer orders. This role is crucial in maintaining positive customer relationships and supporting overall business operations.
Knowledge in a manufacturing environment preferred.
PRINCIPAL DUTIES:
- Develops and maintains rapport with customers and works to provide the best possible service
- Audits purchase order for price, part number, revision level, shipping locations, and other details
- Processes and enters purchase order information into business system
- Communicates with customers and sales representatives regarding new order delivery information, change orders, pricing information, and status of open orders
- Collaborates with production control, production manager, quality assurance, and engineering personnel to solve customer concerns
- Works in customer web-based portals to retrieve orders and forecasts
- Provides pricing adjustments and proposals for production items as needed
- Initiates company response on customer quality concerns
- Assists on appropriate additional assignments as required
QUALIFICATIONS:
- 3 years experience in customer service, manufacturing strongly preferred
- Excellent communication and organizational skills
- Ability to lead meetings with internal and external customers
- Competent in Microsoft Office suite of applications; Excel experience a plus
- Exposure to enterprise resource planning (ERP) and customer relationship management (CRM) software desired
BENEFITS:
· Annual performance bonus
· Competitive benefit package including health, dental, vision, disability and life insurance
· 401k with company match!
· 10 Paid holidays and PTO
· Employee-run culture events
· Casual work environment
Molded Dimensions Group is a supplier of rubber, urethane and plastic components headquartered in Port Washington, WI. With our worldwide customer base, we operate in a wide variety of end markets including marine, medical, automotive, trucking and mining. What we provide is more than just a product. We pride ourselves on being the best at what we do and look for individuals that share the same passion.
If you thrive in a fast-paced environment, have excellent communication skills, and enjoy problem-solving, we’d love to hear from you!
Salary : $24 - $29
