What are the responsibilities and job description for the Office Coordinator / Customer Service Administrator position at Molly Maid of Surrounding Richmond?
Office Coordinator/Customer Service Administrator (MOLLY MAID of SURROUNDING RICHMOND (VIRGINIA)
COMPANY
Molly Maid of Surrounding Richmond (Virginia) has successfully and faithfully cleaned thousands of homes and businesses during the past sixteen years. As we look toward our twentieth year and beyond, we will ensure our bright future through exemplary service to our customers and excellent management of our hard-working staff.
Molly Maid is an integral part of Neighborly (formerly Dwyer Group)—one of the world’s largest parent companies of home service brands. At present, there are twenty-eight service-based franchise organizations within Neighborly.
OPPORTUNITY
Our small business of twenty-plus employees currently has a need for a pivotal member of our office team. Molly Maid of Surrounding Richmond seeks an Office Coordinator / Customer Service Administrator for our day-to-day success.
It’s a great opportunity to work in the service industry due to our widely-recognized brand. Our service industry opportunity is further enhanced by our Monday-Friday work schedule. The position reports directly to the General Manager.
RESPONSIBILITIES
- Customer account management (software-based)
- Management of accounts receivable
- Telephone customer service (relationship-building)
- Telephone sales (inbound and outbound/not cold-calling)
- Customer order-taking/appointment scheduling
- Customer account analysis/reconciliation
- Assistance with recruiting/interviewing
- General guidance of field employees (approximately twenty)
REQUIREMENTS
- Highly organized and detail-oriented, with the ability to multi-task
- Pleasant and professional telephone skills
- Must possess a sense of urgency
- Excellent administrative skills, with excellent grammar and composition skills
- Exceptional interpersonal, persuasion, and articulation skills—for communicating effectively with a diversity of customers and employees
- Math computation skills (percentages, time calculation/rounding, fractions)
- Must be able to quickly understand and process accounts receivable
- Computer literate—to include WORD, EXCEL, and quickly learning business-specific software
- Ability to focus on sales objectives and achieve desired results
- Team player mindset—pitching in with whatever is needed to get the job done for customers and employees
- Bachelor’s degree preferred, but previous skill-developing work experience can substitute
COMPENSATION
- $13 - $15 per hour (paid weekly), based on experience/skills
- Eligible for overtime pay
TO APPLY
Our overarching goal is to get customers to repeat their cleaning service experience with us on a regular, ongoing basis—thereby growing our business year-over-year. If you possess the appropriate mix of skills and experiences and you possess the internal drive to consistently achieve the aforementioned goal, then we would welcome receiving your response. To apply for the position, you must submit a resume accompanied by a cover letter (yes, we want to experience your written communication skills).'
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Benefit Conditions:
- Only full-time employees eligible
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Sanitizing, disinfecting, or cleaning procedures in place
Work Remotely
- No
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Overtime
Education:
- Bachelor's (Preferred)
Experience:
- Microsoft Word: 1 year (Preferred)
- Microsoft Office: 1 year (Preferred)
Work Location: In person
Salary : $13 - $15