Implementation Engineer

SUMMARY

The Implementation Engineer is responsible for the implementation and configuration of all VoIP related equipment for the customer premise. The Implementation Engineer will be responsible for integrating new and existing voice and data equipment as it applies to an implementation.

The Implementation Engineer has a strong technical, telecommunications and networking background, the ability to interface with all levels of customers, maintains a positive attitude, and thrives in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.  

• Network design and Architecture
• Equipment configuration (router, switch, phones, ancillary devices) remotely and onsite.
• Installing of T1, Cable, and DSL connection and access devices
• IP Phone Configuration
• Call Flow Configuration
• Create detailed network diagrams and call flows
• 1^st level Customer Support on Implementation
• Documenting and updating operational procedures.

EDUCATION and EXPERIENCE

• A four-year undergraduate degree or equivalent knowledge is required.
• Three or more years experience in a Hosted VoIP environment or five or more years experience in a networking environment required
• Advanced network troubleshooting skills required
• Knowledge of DHCP, DHCP options, DNS, NAT, PAT, VLANS and ARP required
• Knowledge of Physical and Data Link layer functionality preferred
• Experience with VoIP integrated networks preferred
• Knowledge of the SIP protocol preferred
• Experience with Red Hat Linux operating systems recommended
• Experience with Excel Recommended

ADDITIONAL QUALIFICATIONS

• Customer service oriented
• Ability to work under pressure
• Ability to manage multiple tasks
• Ability to think independently
• Ability to make critical decisions about a computer network
• Ability to thrive in a fast paced environment
• Ability to explain technical details in a friendly manner
• Work with other team members and across teams
• Go to work every day with a positive attitude
• Highly motivated and results oriented
• Available after hours if necessary based on project requirements

TECHNICAL SKILLS/EXPERTISE

• Must have the ability to design databases, network, circuit or switching networks for implementation.
• Detailed knowledge of a designated hardware or software applications and platforms is required.
• The ability to counsel, consult, mentor, and transfer technical knowledge to staff

LICENSES AND CERTIFICATIONS

• CCNA or related technology certifications preferred
• Valid Driver’s License is required

SUPERVISORY RESPONSIBILITIES

• No formal supervisory responsibility.

LANGUAGE SKILLS

• Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS

• Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

• Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must be able to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS  

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work performed requires frequent physical activity 25-50% of the time.  The job involves regular lifting, pulling and pushing of 25-50 pounds as well as frequent stooping, crawling and kneeling.  Long periods of standing or walking may be required.   Manual dexterity to complete demanding physical tasks such as wiring and repairing computers and phones, etc., is essential.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

OTHER

• Employee must be available to work overtime as required, be able to travel for conferences, seminars, and other off-site functions and must adhere to Company polices and procedures.   Regular attendance is essential (i.e. is consistently at work and on time).
• This job description is not intended to be all inclusive, and the employee will also be required to perform other reasonably related duties and tasks, in accordance with business needs, as assigned by the immediate supervisor and other management personnel.