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Front Office Specialist

Monarch Family Services
Houston, TX Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 3/20/2025

Job Description

Job Description

Salary : $15.50 - $17.50 Hourly

TITLE : Front Office Specialist

FUNCTION : Front office specialist is a professional who handles the administrative and clerical tasks of the organization, such asgreeting clients / visitors, answering phones, and scheduling.

LOCATION : Office-3730 Kirby Dr. 904, Houston, TX 77098

SUPERVISOR : Ana Perez - Business Office / Scheduling Manager

QUALIFICATIONS :

  • High School diploma or equivalent required.
  • One year of office experience preferred. Bilingual(English / Spanish).
  • Must be able to multitask in busy or high-volume situations.
  • Good written and verbal communication skills required.
  • Able to read, understand, and follow oral and written instructions.
  • Impeccable client relations; proficiency in basic computer software.

SALARY : $15.50 $17.50 hourly

KEY SKILLS :

  • Communication skills : Clear verbal and written communication to interact with clients and colleagues effectively.
  • Customer service : Providing a positive and helpful experience for all clients.
  • Problem-solving : Identifying and resolving issues quickly and efficiently.
  • Time management : Prioritizing tasks and managing schedules effectively.
  • Multitasking : Handling multiple responsibilities simultaneously.
  • Attention to detail : Ensuring accuracy in all tasks.
  • Scheduling : Making appointments and managing calendars.
  • Computer proficiency : Familiarity with basic office software and systems.
  • Interpersonal skills : Building rapport and interacting positively with diverse individuals.
  • Professional appearance : Maintaining a neat and polished image.
  • RESPONSIBILITIES : Client Service :

  • Check in and greet clients in a pleasant, and professional manner upon arrival.
  • Answer client inquiries in a polite, yet professional manner.
  • Resolve any problems or issues that a client may have.
  • Disclose the following office policies : cancelation notices and no-show fees.
  • Call Management :

  • Answer all phone calls in a punctual and professional manner while meeting the call targets as set by management. Calls cannot be missed.
  • Check voicemail messages, make sure to obtain complete information before routing the call.
  • Call in appointment reminders for all providers.
  • Administrative tasks :

  • Receive packages and ensure they are attended to and distributed to the appropriate person .
  • Refill office supplies
  • Keep client files organized and confidential.
  • Scanning insurance cards and IDs for all new clients
  • Ensure all clients are completing intake forms
  • Collecting copays and / or balances due
  • Review cancellations, double bookings, or changes in schedule
  • Collaboration and Teamwork :

  • Work well with fellow employees.
  • Ensure there is someone there to cover for you when leaving your desk.
  • Tidiness

  • Maintaining a clean reception area throughout the day
  • Maintaining and Stocking coffee area daily
  • Salary : $16 - $18

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